Customer Service Representative

3 weeks ago


Waltham, Massachusetts, United States The UPS Store Waltham #0311 Full time

The UPS Store Waltham #0311 is seeking a highly skilled and customer-focused individual to join our team as a Center Associate. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities:

  • Provide world-class customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn and maintain knowledge of product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Requirements:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

About The UPS Store Waltham #0311:

We are a leading provider of shipping, printing, and business services, dedicated to delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is passionate about delivering world-class service, we encourage you to apply for this exciting opportunity.



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