Customer Service Representative
3 weeks ago
The UPS Store Waltham #0311 is seeking a highly skilled and customer-focused individual to join our team as a Center Associate. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.
Key Responsibilities:
- Provide world-class customer service to walk-in customers and telephone inquiries
- Practice good listening skills with customers, team members, and leadership
- Take ownership of customer shipping needs and offer viable solutions
- Learn and maintain knowledge of product and service offerings, alternative solutions, and industry trends
- Operate equipment, software, and devices in an expert fashion and be willing to teach others
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
Requirements:
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
About The UPS Store Waltham #0311:
We are a leading provider of shipping, printing, and business services, dedicated to delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is passionate about delivering world-class service, we encourage you to apply for this exciting opportunity.
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