Executive Director of Beauty Services

4 days ago

Waltham, Massachusetts, United States European Wax Center Full time
Job Overview:

We are seeking a highly skilled and experienced Beauty Services Director to lead our team and drive business growth. As a key member of our management team, you will be responsible for creating a positive work environment, ensuring exceptional guest experiences, and driving sales growth.

The ideal candidate will have a strong background in the beauty industry, with a minimum of 2 years of management experience. You will be passionate about customer service, team building, and creating an exceptional guest experience.

This is a full-time salaried position with a base salary range of $56,000 to $62,500 based on experience and location revenue. Our compensation structure includes a base salary complemented by incentives ranging 15% - 20% of salary, to reward those who achieve goals consistently.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, company-paid short-term disability and life insurance, paid time off, and a 401(k) match.

Key Responsibilities:

  • Create daily/monthly goals for the center and its associates.
  • Master the Guest Service Associate role and lead by example.
  • Supervise, motivate, discipline, and coach associates in the moment, and as needed.
  • Celebrate positive associate performance and identify opportunities for improvements.
  • Handle all guest issues that arise in a timely manner and be solution-oriented.
  • Complete weekly associate schedules and manage time off requests.
  • Maintain proper inventory levels and submit orders in a timely manner.
  • Prepare and cross-check payroll reports.
  • Interview, hire, and train new associates as needed.
  • Take ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.

Physical Demands:

While performing the duties of this job, the associate is regularly required to stand, talk, and hear. Ability to lift 25 pounds at a time.

About the Company:

European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 850 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.

EWC Growth is one of the largest franchisees in the EWC network with more than 47 locations across 5 different states. Our Mission is to positively impact everyone who walks through our doors. EWC Growth, we're more than a group of colleagues; we are warm, supportive, and deeply committed to teamwork to achieve a shared goal.

We also believe we have a shared responsibility to enrich the lives of our associates and the guests that visit us.

EEO Statement:

EWC Growth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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