Customer Experience Specialist
4 weeks ago
A Customer Experience Specialist is a key member of our team, responsible for delivering exceptional living experiences to our residents. This role involves a wide range of activities, including property marketing, sales, and customer engagement.
Key Responsibilities- Manage and respond to all community inquiries in accordance with our Exceptional Living Policies.
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Create Exceptional Living experiences during every customer and resident encounter.
- Attract new prospects to become future residents through outreach and advertising using our unique selling features.
- Follow up with all qualified prospects in accordance with our company Exceptional Living policy.
- Renew residents at end of lease terms where required.
- Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
- Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
- Create, coordinate, attend, and assist with Lifeworks events and activities as required.
- Be knowledgeable of community lease agreement and community policies to assist with resident needs and inquiries.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Understand company software usage and policies.
- High School diploma or GED required.
- Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred.
- Strong people management and leadership skills.
- Solid interpersonal, customer relations, and communication skills.
- Experience in Microsoft Office - Outlook, Word, Excel.
- Possession of a valid state-issued Driver's License and safe driving record are required.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.
We are an Equal Opportunity Employer, including people with disabilities and veterans.
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