Customer Service Representative
3 weeks ago
At Sam's Club, we're committed to providing an exceptional member experience. Our team of dedicated professionals works together to create a welcoming and inclusive environment that allows our members to thrive.
Job SummaryWe're seeking a Customer Service Representative - Member Relations Specialist to join our team. This role is responsible for providing top-notch member service, ensuring a seamless shopping experience, and promoting Sam's Club products and services. If you're passionate about delivering exceptional customer service and have a knack for building strong relationships, we want to hear from you
Key Responsibilities- Provide member service by maintaining exit areas, reviewing member receipts, acknowledging members, and identifying member needs.
- Assist members with purchasing decisions, locating merchandise, and resolving issues and concerns.
- Maintain self-checkout areas, process member purchases, and assist with payments, returns, refunds, and exchanges.
- Secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
- Assist with the training of Member Frontline Service associates on company processes and procedures.
- Customer service experience, preferably in retail.
- Ability to work in a fast-paced environment and multitask effectively.
- Strong communication and interpersonal skills.
- Basic computer skills and knowledge of mobile retail applications.
At Sam's Club, we offer a competitive hourly wage range of $17.00 to $24.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour. We also provide a comprehensive benefits package, including health, financial, and paid time off benefits, as well as opportunities for career growth and development.
Salary InformationThe estimated salary for this position is $20.50 per hour, based on the location in Cheyenne, WY, and the requirements of the job. Please note that the actual hourly rate may vary based on individual qualifications and experience.
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