Customer Service Representative

3 weeks ago


Cheyenne, Wyoming, United States Sam's Club Full time
About Sam's Club

At Sam's Club, we're committed to providing an exceptional member experience. Our team of dedicated professionals works together to create a welcoming and inclusive environment that allows our members to thrive.

Job Summary

We're seeking a Customer Service Representative - Member Relations Specialist to join our team. This role is responsible for providing top-notch member service, ensuring a seamless shopping experience, and promoting Sam's Club products and services. If you're passionate about delivering exceptional customer service and have a knack for building strong relationships, we want to hear from you

Key Responsibilities
  • Provide member service by maintaining exit areas, reviewing member receipts, acknowledging members, and identifying member needs.
  • Assist members with purchasing decisions, locating merchandise, and resolving issues and concerns.
  • Maintain self-checkout areas, process member purchases, and assist with payments, returns, refunds, and exchanges.
  • Secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity.
  • Assist with the training of Member Frontline Service associates on company processes and procedures.
Requirements
  • Customer service experience, preferably in retail.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong communication and interpersonal skills.
  • Basic computer skills and knowledge of mobile retail applications.
What We Offer

At Sam's Club, we offer a competitive hourly wage range of $17.00 to $24.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour. We also provide a comprehensive benefits package, including health, financial, and paid time off benefits, as well as opportunities for career growth and development.

Salary Information

The estimated salary for this position is $20.50 per hour, based on the location in Cheyenne, WY, and the requirements of the job. Please note that the actual hourly rate may vary based on individual qualifications and experience.



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