Technical Support Analyst

2 weeks ago


New York, New York, United States City of New York Full time
Position Overview:

The City of New York is seeking a dedicated IT Support Specialist to enhance our IT support services. This role is crucial in ensuring that our bureau's clients and executive administration receive top-notch desktop and mobile device assistance.

About the Department:
The NYC Department of Environmental Protection (DEP) plays a vital role in safeguarding the environment and public health for all New Yorkers. As the largest combined municipal water and wastewater utility in the nation, DEP operates an extensive water supply system and wastewater treatment facilities across the city.

Key Responsibilities:
  • Provide comprehensive technical support for desktop and mobile devices.
  • Assist in troubleshooting complex technical issues and repairs.
  • Manage inventory of spare parts and equipment.
  • Monitor ticket queues and report findings to clients and management.
  • Install and configure software for various departments.
  • Administer Active Directory and maintain an asset database.
  • Ensure adherence to corporate policies and procedures.
  • Communicate effectively with project managers on new IT initiatives.
  • Participate in prioritizing activities to minimize business disruptions.
  • Oversee special projects as assigned.

Qualifications:
Applicants must possess professional/vendor certifications in local area network administration. Additionally, candidates should meet one of the following criteria:
  • A bachelor's degree from an accredited institution and two years of relevant full-time experience in local area network and/or wide area network operations.
  • A four-year high school diploma and six years of relevant full-time IT experience, with at least two years in a similar capacity.
  • A satisfactory equivalent of education and/or experience.

Education may substitute for experience, with 30 undergraduate semester credits equating to six months of experience. A master's degree in computer science or a related field may substitute for one year of experience.

Additional Information:
The City of New York is committed to fostering a diverse workforce and providing an inclusive work environment free from discrimination and harassment.

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