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Technical Support Analyst

2 months ago

New York, New York, United States Country-Wide Insurance Company Full time

Position Overview: The Help Desk Specialist plays a crucial role in maintaining the seamless functionality of the organization’s network infrastructure. This position encompasses a variety of responsibilities, including network oversight, security management, user account administration, and support for diverse systems and applications.

Key Responsibilities:

  • Ensure the optimal performance of the company’s network connectivity.
  • Administer network operations, which includes backup solutions, security protocols, user account oversight, and support for email systems and office applications.
  • Provide assistance for server, network, and desktop hardware, software, and applications.
  • Facilitate the setup of new computers, laptops, printers, and other related devices.
  • Manage user access to the network, including the establishment of passwords and permissions for files, programs, and features.
  • Address technical assistance requests through various channels including in-person, phone, and electronic communication.
  • Diagnose and resolve hardware and software technical issues.
  • Utilize available resources to research and answer inquiries.
  • Report recurring technical issues to management.
  • Execute special projects as assigned by senior technical leadership.
  • Achieve objectives and targets set by management.

Required Skills and Qualifications:

  • Proficient understanding of networking concepts and technologies (e.g., DHCP, DNS, TCP/IP).
  • Familiarity with remote access technologies (e.g., VPN, terminal services).
  • Experience with Active Directory administration.
  • Knowledge of VMWare virtualization.
  • Competence in Exchange administration.
  • Familiarity with Linux/Unix systems.
  • Strong verbal and written communication skills in a professional context.
  • Able to work independently as well as collaboratively within a team.
  • Exceptional analytical abilities.

Education and Experience:

  • Previous experience in supporting, implementing, or managing networks, particularly with Microsoft Windows Active Directory.
  • Bachelor’s degree in Computer Science or equivalent relevant experience.