Current jobs related to Technical Support Specialist - New York, New York - DBI Staffing

  • Technical Support Specialist

    1 week ago

    New York, New York, United States 2Bros Services Full time

    We are seeking a skilled Technical Support Specialist to provide fast and effective support to our clients. As a Technical Support Specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States HCL Technologies Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at HCL Technologies. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting and resolving technical issues related to hardware, software, and network...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Cirrus Group Consulting Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Cirrus Group Consulting. As a Technical Support Specialist, you will play a critical role in providing technical support and assistance to our clients, ensuring the smooth operation of their hosting environments.Key Responsibilities:Provide...

  • Technical Support Specialist

    3 weeks ago

    New York, New York, United States Manhattan Prep Full time

    Job Title: Technical Support SpecialistManhattan Prep is a leading test preparation company seeking a skilled Technical Support Specialist to join our team.We are a fast-paced, entrepreneurial organization that values innovation and excellence. Our team members are passionate about delivering high-quality services to our clients, and we are looking for...

  • Technical Support Specialist

    1 month ago

    New York, New York, United States EdEx - Education Recruitment Full time

    Job Title: Technical Support SpecialistLocation: Remote-FriendlyEdEx - Education Recruitment is a dynamic and innovative technology company that specializes in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a remote-friendly company,...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Paramount Full time

    Job Title: Technical Support Specialist Job Summary: Paramount Global is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for our broadcast systems, including hardware and software support for our mission-critical technical...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Tech Tammina Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Tech Tammina. As a key member of our operational support team, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide onsite technology support and ensure sites are online and operationalDeploy and configure...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Trigyn Technologies Inc Full time

    Trigyn Technologies Inc is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing ICT End-user HW/SW Support to our clients in New York City.The Technical Support Specialist will be responsible for the following duties:Providing Help Desk support under the guidance of the project...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States The New School Full time

    Technical Support SpecialistThe New School is seeking a highly skilled Technical Support Specialist to join our IT team. As a key member of our support team, you will provide exceptional technical support to students, faculty, and staff, ensuring a seamless and efficient experience.Responsibilities:Provide first-level technical support via phone, email, and...

  • Technical Support Specialist

    1 month ago

    New York, New York, United States Insight Global Full time

    {"h1": "Technical Support Specialist", "p": "At Insight Global, we are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to our Senior Executives. As a key member of our team, you will be responsible for resolving technical issues and challenges quickly and effectively, with minimal disruption to the Executive.Key...

  • Technical Support Specialist

    3 weeks ago

    New York, New York, United States LucidCorps Full time

    Technical Support Specialist OpportunityA Fortune 500 employer is seeking a highly motivated Technical Support Specialist to join their team and contribute to major initiatives and projects. This role offers an excellent opportunity for someone looking to expand their technical support skills in an enterprise-level environment.The ideal candidate will be...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States QT Communications & Technology Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at QT Communications & Technology. As a Technical Support Specialist, you will be responsible for providing technical support to our clients by researching and answering questions, troubleshooting problems, and maintaining...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group, Inc. Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at United Software Group, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities: Provide technical support to...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Tech Tammina Full time

    Operational Support SpecialistAt Tech Tammina, we are seeking a highly skilled Operational Support Specialist to join our team. This role is responsible for providing technical support and ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide day-to-day technical support to ensure seamless operation of our systemsDeploy and...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States Newark Board of Education Full time

    Job Title: Technical Support Specialist 2Join the Newark Board of Education as a Technical Support Specialist 2 and contribute to the success of our Information Technology team.Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist 2 to provide technical support and guidance to our IT team and end-users. The successful...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States Atrium Staffing Full time

    Job Title: Technical Call Center SpecialistJob Summary: Atrium Staffing is seeking a highly skilled Technical Call Center Specialist to join our team. As a Technical Call Center Specialist, you will be responsible for providing timely and efficient resolution of customer issues via phone and email support. You will handle support requests and manage parts...

  • Technical Support Specialist

    3 weeks ago

    New York, New York, United States Vibrant Emotional Health Full time

    Job Title: Technical Support SpecialistVibrant Emotional Health is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide client hardware and software support and technical issue resolution for Vibrant sites throughout NYC.Key Responsibilities:Troubleshoot client-based hardware and software...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Lincoln IT Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Lincoln IT. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their computer systems and networks are running smoothly.ResponsibilitiesProvide technical support and troubleshooting for computer...

  • Technical Support Specialist

    6 days ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Job DescriptionThe Technical Support Specialist role involves delivering high-quality technical support through various communication channels. This position requires a blend of technical expertise and customer service-oriented tasks. Candidates should possess experience in troubleshooting, replicating, and resolving technology issues.Key...

  • Technical Support Specialist

    5 days ago

    New York, New York, United States Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Thermo Fisher Scientific. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our regional service teams, ensuring seamless support for our products.Key Responsibilities:Provide technical assistance to regional...

Technical Support Specialist

2 months ago

New York, New York, United States DBI Staffing Full time

The Deskside Support Analyst is responsible for providing advanced technical assistance and support to end-users, ensuring a seamless operational experience. This role requires a strong emphasis on customer satisfaction, technical expertise, and meticulous attention to detail when addressing various computing inquiries related to firm devices, including laptops, desktops, mobile technology, and video conferencing systems.

Key Responsibilities:

Primary Duties:

  • Act as the secondary escalation point for Help Desk inquiries, addressing complex issues that exceed the capabilities of the frontline support team.
  • Offer guidance and knowledge transfer to frontline staff to enhance their troubleshooting capabilities.
  • Investigate, resolve, and respond to intricate incidents escalated by frontline personnel promptly, escalating further to specialized engineers when necessary.
  • Deliver audio-visual and technical support for designated office locations.
  • Review, update, and create new knowledge base articles for the ServiceNow platform.
  • Provide both remote and in-person support to end-users, ensuring high levels of productivity and satisfaction.
  • Assist with technical support for virtual meetings conducted via WebEx, Zoom, or MS Teams.
  • Accurately document all incidents, requests, and tasks in the ServiceNow incident management system in a timely manner.
  • Stay informed about product updates and support methodologies to deliver precise solutions to clients.
  • Engage in team initiatives aimed at improving service quality and efficiency.
  • Availability to work during weekends, holidays, and overtime as required.

Secondary Duties:

  • Support special projects as needed.

Qualifications:

Education: A college degree is preferred.

Certifications: ITIL Foundation 4 certification or similar knowledge is preferred.

Experience: A minimum of five years of IT experience within the legal sector, focusing on hardware support, including laptops, desktops, digital senders, and printers. Proficiency in Microsoft Windows 10, iOS operating systems, Microsoft Office applications, and iManage in a legal context is essential.

Skills and Abilities: Strong interpersonal, verbal, and written communication skills; professionalism; integrity; a solid customer service orientation; adept problem-solving and analytical skills; ability to manage multiple tasks in a fast-paced, deadline-driven environment; effective coaching and mentoring capabilities. Must be capable of working independently and collaboratively within a team, managing multiple priorities effectively. Demonstrates sound judgment and decision-making skills, along with flexibility, integrity, and proactivity.

Job-Specific Skills: Ability to thrive in a high-volume, customer service-oriented, and deadline-sensitive environment.

Attendance: Regular in-office attendance is required, with punctuality being essential. Remote candidates will not be considered.

Technical Skills: Proficiency in MS Windows 10, iOS operating systems, MS Office Suite, VPN, and Citrix remote connectivity. A basic understanding of local and wide area networks is also necessary.