Technical Support Specialist

3 weeks ago


Windsor Locks, Connecticut, United States Apex Systems Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing Level 1 and 2 support, managing proprietary software changes, and full desktop support. This is a 6-month contract to hire opportunity.

Key Responsibilities

Provide Level 1 and 2 support, escalating Level 3 issues as needed
Manage proprietary software changes and introduce new technologies
Full desktop support, including diagnosing issues, reimaging computers, and password assistance
Resolve field computer problems and maintain inventory
Leverage a ticketing system to manage workflow and work with vendors

Requirements

2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States
Associate's degree in Computer Science or related field, or equivalent combination of education and experience
2+ years of Level 1 and 2 Help Desk experience preferred
Strong technical knowledge of computers, networks, and systems

What We Offer

Apex Systems is a world-class IT services company that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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