Electronic Services Representative

1 week ago


Monterey Park, California, United States F & A FEDERAL CREDIT UNION Full time
Job Summary

F & A Federal Credit Union is seeking a highly skilled Electronic Services Representative to join our team. As an Electronic Services Representative, you will be responsible for providing exceptional member support, resolving complex issues, and ensuring seamless electronic transactions.

Key Responsibilities
  • Provide timely and accurate support to members via phone, email, and in-person
  • Resolve complex member inquiries and complaints related to electronic services
  • Process electronic transactions, including wire transfers and loan transactions
  • Collaborate with the team to ensure member satisfaction and resolve issues efficiently
  • Stay up-to-date with regulatory requirements and industry developments
Requirements
  • High school diploma or equivalent required
  • 1-3 years of experience in a similar role, preferably in electronic funds transfer
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Proficiency in MS Office and financial software
What We Offer
  • Competitive hourly rate: $20.57 - $25.71
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision insurance


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