Customer Service Representative

3 weeks ago


Monterey, California, United States Williams-Sonoma Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, engaging with customers, and driving sales through personalized interactions.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Engage with customers, building rapport and trust to drive sales and increase customer loyalty
  • Process transactions accurately and efficiently, handling returns, exchanges, and other customer requests
  • Maintain a clean and organized sales floor, ensuring a positive shopping experience for customers
  • Participate in visual merchandising and inventory management to ensure a well-stocked and visually appealing sales floor

Requirements:

  • Ability to work a minimum of two weekend shifts per week, including Saturdays
  • Excellent communication and interpersonal skills, with a strong focus on customer service
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings and weekends

What We Offer:

  • A competitive hourly rate of $15.00 per hour
  • A generous discount on all Williams-Sonoma, Inc. brands
  • A wellness program that supports your physical, financial, and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)

About Us:

Williams-Sonoma, Inc. is a premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, west elm, and Outward. We offer beautifully designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces.

We are committed to enhancing the lives of our customers and the communities where we operate. Our mission is to create a culture that values diversity, equity, and inclusion, and we strive to be a leader in the retail industry.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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