Customer Service Representative

3 weeks ago


Monterey, California, United States Farmers Insurance Full time

At Farmers Insurance, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow within the insurance industry.

As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, processing policy change requests, and maintaining knowledge of our products. You will also have the opportunity to develop your sales skills and work with a talented team to drive business growth.

Key responsibilities include:

  • Providing exceptional customer service to clients via phone, email, and in-person
  • Processing policy change requests and resolving customer issues in a timely and professional manner
  • Maintaining knowledge of our products and services to effectively communicate with clients
  • Developing sales skills and working with the team to drive business growth

Requirements for this role include:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and proficiency in Microsoft Office
  • High school diploma or equivalent required; insurance experience a plus

We offer a competitive salary and benefits package, including:

  • Base pay with commission opportunities
  • Bonus opportunities for meeting sales targets
  • Professional development opportunities to help you grow in your career
  • A supportive and collaborative work environment


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