Customer Service Representative
4 days ago
Job Title: Call Center Representative/BDC Admin
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at BMW of Monterey. As a Business Development Center (BDC) Administrator, you will be responsible for developing, processing, managing, following up, and tracking all customers related to parts, service, and sales departments within the dealership.
Responsibilities:
- Customer Database Management: Gather accurate customer information to create a database for continual follow-up and retention.
- Product Knowledge: Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Appointment Scheduling: Utilize computer and phone skills within our Internet department to increase appointments, sales, and customer retention.
- Time Management: Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads, and service and parts customers.
Qualifications:
- Communication Skills: Ability to present information in a clear and professional manner.
- Time Management: Ability to manage one's own time effectively.
- Computer Skills: Ability to type efficiently and basic computer skills.
Benefits:
- Competitive Pay: $16.00-$25.00 per hour.
- Medical, Dental, and Vision Plans:
- Paid Holidays and PTO:
- Short and Long-Term Disability:
- Paid Life Insurance:
- 401(k) Retirement Plan:
- Employee Stock Purchase Plan:
- Lithia Learning Center:
- Vehicle Purchase Discounts:
- Wellness Programs:
Requirements:
- High School Graduate or Equivalent: 18 years or older required.
- Acceptable Driving Record: A valid driver's license in your state of residence necessary for select roles.
- Drug-Free Workplace: We are a drug-free workplace.
- Equal Employment Opportunity: We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status).
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