Administrative Support Specialist

3 weeks ago

Renton, Washington, United States One Medical Full time

About One Medical

We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

Our Vision

We're building a diverse, driven, and empathetic team, cultivating an environment where everyone can thrive. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.

The Opportunity

As a Member Support Specialist, you'll be an ambassador for patients in office, mastering human connection and driving service excellence. You'll remove barriers to care, resulting in a truly exceptional in-office patient experience. You'll be the steward of the space, ensuring the look and feel of the office lobby aligns with the One Medical experience.

Your Responsibilities

  • Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, and follow-up scheduling.
  • Perform front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks.
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record Systems 1Life and Chirp, to interact with team members and patients and complete daily work.
  • Perform opening and closing duties, daily office upkeep, maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.

What You'll Need

  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Benefits

  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: the base pay for this position is $22.75.

Protecting Your Future

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role based in-person with our team and patients at offices in the Seattle, Washington area. This role is located at our Renton office. The schedule for this role is Monday through Friday, from 7:30 am to 5:00 pm.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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