Hardware Support Specialist
1 day ago
Cognizant is a leading IT consulting firm that utilizes cutting-edge technologies to transform various business operations. We are seeking an experienced Hardware Support Specialist who possesses the ability to assemble equipment, perform part maintenance and replacement, and refurbish various equipment (terrestrial, aerial, and other hardware tools/platforms). This role involves handling and operating hardware equipment, tools (mechanical tools, soldering irons, etc.), and safety gear. The position is fully onsite in Palo Alto, California, and only local candidates will be considered.
Key Responsibilities- Have an overview of global repairs and be responsible for refurbishing and redeploying custom hardware for customer platforms.
- Ensure that disks are ingested in all repair centers and maintained. Coordinate with logistics/data operation workflow teams.
- Implement operational policies and procedures for refurbishment/repair activities. The Support Specialist must sync with the Tech Lead Repair center to document/publish/replicate technical details for future cases.
- Ensure effective and safe use of all repair center equipment.
- Implement and lead all aspects of security operations for all repair center locations.
- Maintain documentation and keep accurate records of repair center activities.
- Maintain supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Maintain the Repair Center efficiency by supervising workload of functional areas; identify peak and slack periods. Ensure a smooth repair center workflow dynamic by forecasting headcount availability and work capacity for individual locations.
- A Bachelor's of engineering or equivalent is required.
- Must have 3-5 years of experience in different testing techniques.
- Familiarity with a variety of testing techniques and must have great hardware troubleshooting skills.
- Hardware troubleshooting, installation, and warehouse management experience.
- Familiarity with vehicle parts, computer parts, camera parts, and PCBs, etc.
- Previous experience using a forklift will be an added asset.
The hourly rate for this position is between $30 – $32 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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