IT Desktop Support Specialist

3 days ago


Cedar Rapids, Iowa, United States Altorfer Full time
Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our team at Altorfer. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and infrastructure.

Key Responsibilities
  • Provide timely and effective technical support to employees, resolving hardware and software issues in a professional and courteous manner.
  • Install, configure, and troubleshoot desktops, laptops, printers, and tablets, as well as work with various software applications, including Windows 11 and Office 365.
  • Collaborate with the IT Support Manager to develop and implement technical solutions to improve our IT infrastructure.
  • Develop and maintain a strong understanding of Microsoft Active Directory, user account management, and other relevant technologies.
  • Stay up-to-date with the latest technologies and trends in the field, and participate in ongoing training and professional development to enhance your skills and knowledge.
Requirements
  • 3+ years of experience in desktop support, with a strong background in troubleshooting and resolving complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.
  • Strong knowledge of Microsoft Office application software and Windows operating systems, as well as experience with creating and deploying desktop images and setting up new computers.
  • Certifications such as A+, MCP, MCDST, or CCNA are a plus.
Why Work for Altorfer?

At Altorfer, we value our employees and strive to create a collaborative and supportive work environment. We offer competitive pay, excellent benefits, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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