IT Support Specialist

4 weeks ago


Cedar Rapids, Iowa, United States Altorfer Full time
Job Summary:

The Desktop Support Specialist will report to the IT Support Manager and will be performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be providing tier 1 onsite and remote support to all levels of the Altorfer organization.

Key Responsibilities:

Assist Helpdesk staff with diagnosing and resolving computer problems and requests from users in a timely manner.
Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and tablets
Work with programs such as Windows 11 and Office 365.
Other duties as assigned

Requirements:

3 Years Desktop Support Experience (Local and remote users)
Certifications are a Plus (A+, MCP, MCDST,CCNA)
Microsoft Active Directory experience and user account management
Strong knowledge of Microsoft Office application software and Windows operating systems
Strong troubleshooting skills
Experience with creating and deploying desktop images and the setup of new computers
Strong organization skills and ability to manage a constantly changing workload
Excellent verbal and written English language skills, including solid presentation skills
Experience with Windows 11 is required
Proven leadership and customer service skills
Good interpersonal skills and an ability to work with others
Positive and friendly attitude
Some local travel will be required
High School Diploma or equivalent required
Must possess a valid drivers license with clean driving record.

Working Conditions:

This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business.

Benefits:

Competitive pay
Excellent benefits
Collaborative, family-valued culture
Great reputation in the industry
Opportunities for growth and development
Recognition and rewards for outstanding performance
A positive and supportive work environment
A chance to be part of a dynamic and growing company

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