Desktop Support Specialist in Cedar Rapids

4 days ago


Cedar Rapids, Iowa, United States Virtual Service Operations Full time
Desktop and Depot Support Opportunity

We are seeking a highly motivated and career-driven individual to join our team as a Desktop and Depot Support Specialist in Cedar Rapids, Iowa. In this role, you will be part of our growing relationship with a great client and have responsibilities in both Desktop and Depot Support.

Responsibilities - Desktop Support
  • Provide workstation software break-fix support
  • Perform IMAC - PC install, moves, adds, and changes
  • Image loads
  • Asset recovery
  • Asset tagging
  • Printer support
  • Client center (tech bar) support
  • IT service management updates
  • Other client support duties as needed to maintain workstation operations and customer satisfaction
Responsibilities - Depot Support
  • Manage orderly storage of equipment within the client build center (depot)
  • Perform tasks related to request fulfillment and device refreshes based on provided processes and tooling, including picking inventory, image loading, asset tagging, and updating asset tracking information
  • Receive returned equipment from end users and process accordingly, including determining device reuse or disposal, performing refurbishment activities, and updating asset tracking information
Qualifications
  • Previous working experience in desktop support is desired, with training provided for entry-level new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiperol
Requirements
  • Must be within driving distance of Cedar Rapids, Iowa, and willing to work onsite
  • Pursuant to a government contract, this position requires U.S. citizenship status
What We Offer

As part of the Virtual Service Operations team, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. Our company offers a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.

For more information, please visit our website at https://vso-

Salary

$17.00/hr - $25.00/hr



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