Desktop Support Specialist in Cedar Rapids
4 days ago
We are seeking a highly motivated and career-driven individual to join our team as a Desktop and Depot Support Specialist in Cedar Rapids, Iowa. In this role, you will be part of our growing relationship with a great client and have responsibilities in both Desktop and Depot Support.
Responsibilities - Desktop Support- Provide workstation software break-fix support
- Perform IMAC - PC install, moves, adds, and changes
- Image loads
- Asset recovery
- Asset tagging
- Printer support
- Client center (tech bar) support
- IT service management updates
- Other client support duties as needed to maintain workstation operations and customer satisfaction
- Manage orderly storage of equipment within the client build center (depot)
- Perform tasks related to request fulfillment and device refreshes based on provided processes and tooling, including picking inventory, image loading, asset tagging, and updating asset tracking information
- Receive returned equipment from end users and process accordingly, including determining device reuse or disposal, performing refurbishment activities, and updating asset tracking information
- Previous working experience in desktop support is desired, with training provided for entry-level new hires
- Knowledge of PC imaging
- Experience with change management and incident management
- Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiperol
- Must be within driving distance of Cedar Rapids, Iowa, and willing to work onsite
- Pursuant to a government contract, this position requires U.S. citizenship status
As part of the Virtual Service Operations team, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. Our company offers a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.
For more information, please visit our website at https://vso-
Salary$17.00/hr - $25.00/hr
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