Retail Banking Specialist II
2 weeks ago
Overview:
At First Financial Bancorp, we are committed to fostering a workplace that values growth and innovation. Our organization is dedicated to investing in your professional development while providing a supportive environment where you can thrive.
Position Summary:
This role is based in Burleson, Texas, and involves significant interaction with clients, bank personnel, and external partners. The individual will be responsible for achieving specific performance metrics through effective communication and customer engagement.
Key Responsibilities:
- Assess customer requirements and facilitate the opening or closing of retail accounts and IRAs, ensuring accurate record-keeping.
- Maintain a comprehensive sales tracking system for all client interactions.
- Complete self-directed sales training within the designated timeframe, including a competency assessment.
- Manage safe deposit box rentals, ensuring secure access for clients and maintaining precise records.
- Process check orders efficiently.
- Undertake additional responsibilities as assigned.
- Actively engage in the Customer Service First initiative, embodying the organization's core values and adhering to established protocols.
- A college degree or a minimum of twelve months of customer service and sales experience is required.
- Prior experience in banking is preferred.
- A high school diploma or GED is mandatory.
- Strong communication and sales abilities, along with basic mathematical and business knowledge, are essential.
- A professional demeanor and the capacity to manage multiple tasks effectively are crucial.
- A commitment to delivering exceptional customer service is expected.
- Familiarity with banking regulations, policies, and procedures is advantageous.
- Typing proficiency of 45 words per minute and competence in 10-key entry by touch are required.
- Experience with Word, Excel, and Outlook is necessary.
The information provided above outlines the primary responsibilities and qualifications for this position and should not be interpreted as an exhaustive list of all tasks associated with the role.
Equal Opportunity Employer:
First Financial Bancorp is an equal opportunity employer, committed to creating an inclusive environment for all employees.
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