Retail Banking Specialist II
2 weeks ago
Position Overview:
At First Financial Bancorp, we are committed to fostering a supportive and engaging work environment. We value the contributions of our team members and are dedicated to their professional growth. Our organization is focused on creating a diverse and collaborative workplace that embraces innovation and adaptability.
Job Responsibilities:
As a Personal Banker II, you will be responsible for:
- Assessing customer needs and facilitating the opening or closing of retail accounts and IRAs while ensuring accurate record maintenance.
- Tracking sales performance for all customers served to enhance service delivery.
- Completing self-directed sales training within the designated timeframe, including passing a competency assessment.
- Managing safe deposit box rentals, ensuring secure access for customers, and maintaining comprehensive records.
- Processing check orders efficiently.
- Performing additional tasks as assigned to support team objectives.
- Actively engaging in the Customer Service First initiative and upholding the organization's core values while adhering to established protocols.
- A college degree or a minimum of twelve months of customer interaction and sales experience is required.
- Previous banking experience is preferred.
- A high school diploma or GED is necessary.
- This role demands strong communication and sales abilities, along with foundational mathematical and business knowledge typically acquired through high school education.
- A professional demeanor and the capacity to manage multiple tasks effectively are essential.
- A commitment to delivering exceptional customer service is mandatory.
- Familiarity with banking regulations, policies, and procedures is advantageous.
- Proficiency in typing at least 45 words per minute accurately, along with touch 10-key skills.
- Experience with Word, Excel, and Outlook is required.
The information provided above outlines the essential functions of the Personal Banker II role and should not be interpreted as an exhaustive list of all job responsibilities.
First Financial Bancorp is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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