Customer Service Representative

3 days ago


Burleson Texas, United States H-E-B Full time
About H-E-B

H-E-B is a leading retail company that values its employees and customers above all else. As a Partner-owned company, we prioritize innovation, growth, and success through the hard work and dedication of our team members.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, maintaining a well-stocked and well-maintained department, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide superior customer service, answer customer questions, and assist with selections.
  • Stocking and Merchandising: Stock and rotate products, maintain inventory control, and organize merchandise on pallets.
  • Sales: Merchandise product effectively, use suggestive selling techniques, and meet customer needs.
  • Food Safety and Sanitation: Clean and sanitize sales floor, display cases, and equipment, and comply with departmental SOPs and store operating procedures.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1+ years of experience in a retail or customer service environment.
  • Skills: Strong customer service skills, reading and writing skills, planning and organizing skills, and communication and interpersonal skills.
Working Conditions

This role requires the ability to work in a fast-paced retail environment, with frequent standing, walking, and reaching. The ability to lift up to 30 pounds and manage in excess of 30 pounds is also required.



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