Cashier Team Leader
2 weeks ago
Position Title: Lead Cashier
Role Summary: Fort Brands is in search of a skilled and motivated Lead Cashier to manage our cashiering personnel and ensure seamless operations at the point of sale. The Lead Cashier will play a crucial role in supervising cashiering functions, delivering outstanding customer service, and maintaining precise transaction documentation. This role is perfect for candidates with cashiering expertise and robust leadership capabilities.
Primary Duties:
- Oversee and mentor cashiering staff, providing insights on operational procedures.
- Guarantee compliance with company policies and procedures by all cashiers, ensuring accurate and efficient transaction handling.
- Support cashiers in executing complex transactions, managing refunds, and addressing customer concerns.
- Assess checkout lines and customer wait times to foster a positive shopping atmosphere.
- Keep meticulous transaction records and compile daily cash reports for management review.
- Assist in the establishment and enforcement of cash handling and security measures to deter theft or fraud.
- Address customer inquiries, complaints, and escalations in a professional and timely manner.
- Collaborate with store leadership to tackle staffing requirements, performance challenges, and training needs.
- Exemplify exceptional customer service and cultivate a positive workplace culture.
Required Qualifications:
- High school diploma or equivalent; additional training in retail management is advantageous.
- Prior cashiering experience, with a minimum of 1-2 years in a supervisory or leadership capacity.
- Strong leadership and communication abilities, with a knack for motivating and coaching team members.
- Excellent numerical and mathematical skills for managing cash transactions and reconciling cash drawers.
- Proficient in using a point-of-sale (POS) system and basic computer applications.
- Detail-oriented with a focus on accuracy in transaction processing and cash management.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Customer-centric mindset and adept problem-solving skills.
Employee Benefits:
- Competitive compensation based on experience and leadership responsibilities.
- Employee discounts on products.
- Career advancement opportunities within the organization.
- Training and resources to enhance leadership and cashiering skills.
- A supportive work environment with a collaborative team and management.
If you possess cashiering and leadership experience, along with strong communication and organizational skills, we invite you to consider the Lead Cashier position and be a part of our team at Fort Brands.
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