Assistant General Manager

6 days ago

Bowie, Maryland, United States Urban Air Adventure Parks Full time
Job Summary

The Assistant General Manager is a key leadership role that requires a strong leader to motivate and inspire team members to drive business success. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Key Responsibilities
  • Cultivate a High-Performing Team: Develop a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
  • Staff Management and Development: Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
  • Scheduling and Staffing: Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
  • Leadership and Influence: Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Staff Recognition and Incentives: Ensure execution of all employee recognition and incentive programs as directed.
  • Operational Excellence: Assist with inventory and controlling expenses; responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
  • Safety and Security: Maintain a safe, clean and secure environment for all guests and staff.
  • Continuous Improvement: Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
Qualifications
  • Experience in Hospitality: Experience in hospitality is a must, with a focus on theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
  • Leadership Experience: 3+ years' supervisory or management experience required.
  • Background Check: Ability to pass a thorough background check.
  • Certifications: CPR/First Aid Certification is preferred.
  • Brand Ambassador: Demonstrate a strong understanding of the Urban Air brand and culture.
  • Leadership Skills: Demonstrated ability of developing team members in areas of responsibility.
  • Professionalism: Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
  • Computer Skills: Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).
  • Communication Skills: Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Adaptability: Ability to enthusiastically interact with others; adaptability, flexibility, general enthusiasm for the business.
  • Teamwork: Ability to establish working relationships with all employees, management, and vendors.
  • Decision-Making: Exercise good judgment in decision-making.
  • Diversity Appreciation: Appreciation of diversity (thought, ethnic, gender, etc.).
  • Availability: Willing to work weekends, evenings and holidays.

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