Technical Account Manager
1 week ago
At Ping Identity, we're seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will partner with new and existing customers to ensure they are successfully utilizing their ForgeRock solutions.
Main Responsibilities:
- Provide customers with technical recommendations and best practices for their ForgeRock solutions based on their identity and security needs
- Facilitate visibility into our product roadmap to help educate and engage customers
- Assist with 'over-the-shoulder' configuration help on features and functionality
- Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
- Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
- Provide customers with ad-hoc training to help build skills in the 'most needed' areas
- Engage in the escalation and prioritization of support tickets created by clients in the program
- Provide product demonstrations of our technologies
- Facilitate the collaboration across teams; including Support, Engineering, Customer Success and Product Management – to ensure internal alignment that customer needs are being addressed and resolved
- Provide feedback to Product Management to consider for future products or enhancements based on trends and requirements
- A liaison or escalation point of contact during off-hours due to a customer upgrade or critical implementation of our products
- Manage ongoing customer needs effectively to drive high customer retention and loyalty
- Ensuring best practices are followed and processes are adhered to, especially with regard to ISO 27001/9001 compliance, security incidents and data breaches
- Actively prioritizing tasks/workload with self-discipline and good timekeeping
- Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices, to adjust existing and create new process improvements to delight our customers. Showing a demonstrated independent interest in advanced technologies
- Leading by example with an excellent work ethic and a positive mentality to steer the team whilst following best practices.
- Developing a subject matter expertise in the product/service, whilst building a wide breadth of understanding of platform-wide interconnections
Requirements:
- Understanding of Java and knowledge of web technologies
- Minimum of 8 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with Zendesk/SFDC or equivalent CRM systems
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Experience with Identity Access Management solutions
What We Offer:
- A company culture that empowers you to do your best work
- Employee Resource Groups that create a sense of belonging for everyone
- Regular company and team bonding events
- Competitive benefits and perks
- Global volunteering and community initiatives
Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping Identity is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
-
Technical Accounting Manager
1 week ago
Denver, Colorado, United States ServiceNow Full timeTechnical Accounting ManagerServiceNow is seeking a highly skilled Technical Accounting Manager to join our team. As a key member of our accounting department, you will play a critical role in ensuring the accuracy and compliance of our financial reporting.Key Responsibilities:Research and document technical accounting issues, presenting and resolving...
-
Technical Accounting Manager
4 days ago
Denver, Colorado, United States Udemy Full timeAbout this roleWe are seeking an experienced accounting professional to join our team at Udemy. As a Technical Accounting Manager, you will play a key role in improving our accounting processes and ensuring compliance with US GAAP.Key Responsibilities:Research and analyze complex accounting transactions, including revenue recognition, equity, and stock-based...
-
Technical Account Manager
2 weeks ago
Denver, Colorado, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS). As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from AWS services.Key ResponsibilitiesProvide technical expertise...
-
Technical Account Manager
2 weeks ago
Denver, Colorado, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services (AWS). As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from AWS services.Key ResponsibilitiesProvide technical expertise...
-
Technical Account Manager
4 days ago
Denver, Colorado, United States Ping Identity Full timeJob Title: Technical Account ManagerAt Ping Identity, we're seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will partner with new and existing customers to ensure they are successfully utilizing their ForgeRock solutions.Key Responsibilities:Provide customers with technical recommendations and best practices...
-
Technical Accounting Manager
1 week ago
Denver, Colorado, United States Udemy Full timeAbout this roleWe are seeking an experienced accounting professional to join our team at Udemy. As a Technical Accounting Manager, you will play a key role in improving existing process offerings and assessing the implications of business developments.Key responsibilitiesResearch and analyze complex accounting transactions, including revenue recognition,...
-
Accounting Manager
17 hours ago
Denver, Colorado, United States Udemy Full timeAbout this roleWe are seeking a seasoned Technical Accounting Manager to drive innovation and excellence in accounting practices at Udemy. As a key member of our Technical Accounting team, you will play a critical role in shaping our accounting strategies and processes to support our rapid growth.Key Responsibilities:Lead complex accounting research and...
-
Technical Accounting Manager
1 week ago
Denver, Colorado, United States CBIZ Full timeJob SummaryCBIZ ARC Consulting, LLC is seeking a highly skilled Manager to join our team. As a Manager, you will be responsible for leading the execution of engagements, managing staff and manager utilization, and ensuring high-quality engagement-related products and deliverables.Key ResponsibilitiesDevelop extensive skills in audit procedures, SEC...
-
Technical Accounting Supervisor
4 days ago
Denver, Colorado, United States First Western Full timeJob Title: Technical Accounting SupervisorWe are seeking a highly skilled Technical Accounting Supervisor to join our team at First Western. As a key member of our Accounting department, you will play a vital role in ensuring the accuracy and compliance of our financial reporting.Key Responsibilities:Perform in-depth research on technical accounting issues,...
-
Technical Accounting Manager
1 month ago
Denver, Colorado, United States Udemy Full timeAbout the RoleWe are seeking an experienced Technical Accounting Manager to lead our financial operations team at Udemy. The Technical Accounting team plays a crucial role in improving financial processes and analyzing the impact of new business developments. This role involves working on a variety of projects, collaborating with different departments, and...
-
Public Works Technical Sales Account Manager
4 days ago
Denver, Colorado, United States Brick Staffing, LLC Full timeJob Title: Public Works Technical Sales Account ManagerWe are seeking a highly skilled Public Works Technical Sales Account Manager to join our team at Brick Staffing, LLC. As a key member of our sales team, you will be responsible for leveraging and guiding our clients through the process of change, working collaboratively to integrate our technologies into...
-
Technical Project Manager
2 weeks ago
Denver, Colorado, United States Witbe Full timeJob Title: Technical Project ManagerWe are seeking a highly skilled Technical Project Manager to join our Customer Success team at Witbe. As a Technical Project Manager, you will be responsible for managing the customer lifecycle from onboarding to go live and continued technical account management.Key Responsibilities:Own and manage the customer lifecycle...
-
Technical Project Manager
2 weeks ago
Denver, Colorado, United States StarRez Full timeJob Title: Technical Project ManagerWe are seeking a highly skilled Technical Project Manager to join our team at StarRez. As a Technical Project Manager, you will be responsible for managing technical project delivery with customers who are interested in acquiring additional software, changes to current solutions, and/or professional services.Key...
-
Account Manager
5 days ago
Denver, Colorado, United States Seequent Limited Full timeAbout the RoleWe are seeking a seasoned Account Executive to join our North American team at Seequent Limited. As a key member of our sales team, you will be responsible for managing and growing key enterprise accounts, identifying opportunities to add value and drive revenue growth.Key ResponsibilitiesManage and grow a focused set of enterprise accounts,...
-
Account Manager
15 hours ago
Denver, Colorado, United States ROGII Inc Full timeAbout ROGII Inc.We're a dynamic team of tech enthusiasts who are revolutionizing the Oil & Gas industry with our comprehensive software solutions. Our mission is to optimize well operations and streamline workflows for clients worldwide.Job SummaryWe're seeking a highly motivated Account Executive to join our team in Denver. As an Account Executive, you will...
-
Technical Program Manager
3 weeks ago
Denver, Colorado, United States Rocket Lawyer Full timeAbout Rocket LawyerWe're a leading online legal services platform, dedicated to making affordable and simple legal services accessible to everyone. With a global presence and a team of talented professionals, we're expanding our platform to reach new audiences worldwide.The RoleWe're seeking a skilled Technical Program Manager to join our team. As a key...
-
Account Manager
2 weeks ago
Denver, Colorado, United States Prolifics Talent Acquisition Team Full timeAbout the RoleProlifics is seeking a highly motivated and experienced Account Executive to join our team. As a key member of our sales team, you will be responsible for developing and closing new client business, meeting and exceeding assigned quota, and building territory revenue.Key Responsibilities:Prospect and close accounts through individual initiative...
-
Account Manager
4 weeks ago
Denver, Colorado, United States DHI Group Full timeAbout the RoleThis is a key position within our Commercial Accounts team, responsible for generating revenue and driving business growth for DHI Group. As an Account Executive, you will be the primary point of contact for our Small Market Commercial Accounts segment, specializing in hiring technical professionals.Key ResponsibilitiesMeet and exceed monthly,...
-
Technical Project Manager
3 weeks ago
Denver, Colorado, United States Witbe Full timeAbout the RoleWe are seeking a highly skilled Technical Project Manager to join our Customer Success team at Witbe. As a Technical Project Manager, you will play a key role in ensuring the successful delivery of projects to our customers, while also driving business growth and customer satisfaction.Key ResponsibilitiesProject Management: Own and manage the...
-
Account Manager
4 days ago
Denver, Colorado, United States Shamrock Foods Full timeJob Title: Account ManagerShamrock Foods is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our national foodservice customers, driving sales growth, and ensuring customer satisfaction.Key Responsibilities:Manage key margin and expense items to...