Senior Customer Service Technical Specialist
1 day ago
eOriginal Job Opportunity
Senior Customer Service Technical Specialist
Baltimore, MD
eOriginal is seeking a highly skilled Senior Customer Service Technical Specialist to join our team. As an expert on our products and services, you will play a critical role in supporting customer workflows and enabling digital lending efficiencies.
Key Responsibilities:
• Coordinate eOriginal support issue management, escalation, and resolution.
• Serve as a proactive focal point for eOriginal business and technical experts, leveraging their extensive product and industry knowledge.
• Coordinate service utilization and support analysis.
• Advocate for prioritization of feature requests into release cycles.
• Conduct annual implementation health-checks and architecture reviews.
• Provide customized pre- and post-software release reviews highlighting software changes.
• Consult and assist on remediation of post-launch issues.
• Assist in translating evolving business requirements into effective functionality.
• Offer suggestions for non-technical solutions, such as education, training, or professional services.
Requirements:
• 4+ years of experience in software customer support or professional services.
• Ability to easily comprehend new and complex concepts.
• Strong analytical and troubleshooting skills.
• Desire to work directly with clients.
• Excellent oral and written communication skills.
• Ability to work effectively under pressure in a team environment.
• Ability to balance competing tasks in a rapidly changing environment.
• Ability to work with minimal supervision.
• Ability to read and comprehend technical documents.
• Ability to understand and relate business processes from both a technical and functional standpoint.
Education:
Bachelor's degree in Business, Accounting/Finance, or a related field.
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