Senior Customer Service Technical Specialist

1 day ago


Baltimore, Maryland, United States eOriginal Full time

eOriginal Job Opportunity

Senior Customer Service Technical Specialist

Baltimore, MD

eOriginal is seeking a highly skilled Senior Customer Service Technical Specialist to join our team. As an expert on our products and services, you will play a critical role in supporting customer workflows and enabling digital lending efficiencies.

Key Responsibilities:

• Coordinate eOriginal support issue management, escalation, and resolution.

• Serve as a proactive focal point for eOriginal business and technical experts, leveraging their extensive product and industry knowledge.

• Coordinate service utilization and support analysis.

• Advocate for prioritization of feature requests into release cycles.

• Conduct annual implementation health-checks and architecture reviews.

• Provide customized pre- and post-software release reviews highlighting software changes.

• Consult and assist on remediation of post-launch issues.

• Assist in translating evolving business requirements into effective functionality.

• Offer suggestions for non-technical solutions, such as education, training, or professional services.

Requirements:

• 4+ years of experience in software customer support or professional services.

• Ability to easily comprehend new and complex concepts.

• Strong analytical and troubleshooting skills.

• Desire to work directly with clients.

• Excellent oral and written communication skills.

• Ability to work effectively under pressure in a team environment.

• Ability to balance competing tasks in a rapidly changing environment.

• Ability to work with minimal supervision.

• Ability to read and comprehend technical documents.

• Ability to understand and relate business processes from both a technical and functional standpoint.

Education:

Bachelor's degree in Business, Accounting/Finance, or a related field.



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