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Technical Support Specialist
2 months ago
Technical Support Specialist
Our client is seeking a dedicated Technical Support Specialist to join their team. This role involves overseeing the company's enterprise systems and addressing issues as they arise. The position requires working 12-hour shifts, including nights and weekends, with a competitive hourly wage and comprehensive benefits.
Key Responsibilities:
- Assist in the daily management of IT systems.
- Execute all tasks on the daily operational checklist under guidance.
- Report any technical issues to the Senior IT Operator or Supervisor.
- Provide follow-up on customer inquiries as directed.
- Support recovery efforts to restore normal system operations.
- Adhere to established escalation protocols within IT Operations and related departments.
- Offer assistance to senior IT personnel as needed.
- Document and track all issues using the designated tracking system.
- Perform additional tasks and responsibilities as assigned.
Qualifications:
- Exceptional customer service skills.
- Proficient with technology and computer systems.
- Genuine interest in working with IT equipment.
- Ability to pass a criminal background check.
- Must successfully complete a thorough background check for licensing requirements.
Benefits:
- Generous paid time off.
- Starting compensation of $20.00 per hour.
- Comprehensive health benefits including sick leave, dental, vision, and medical insurance.
- 401k retirement plan options.
Abel Personnel, a family-owned staffing firm established in 1969, is one of the oldest recruitment agencies in Central Pennsylvania. We offer a wide range of staffing, placement, and recruitment services across various industries. Our commitment to personal attention ensures the best match between candidates and positions.
Abel Personnel, Inc. is an equal opportunity employer, providing fair employment opportunities for all applicants and employees, regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all employment aspects, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other employment conditions.
