Area Operations Manager

2 weeks ago


Sacramento, California, United States Wheelcare Express, Inc Full time
Job Overview

Salary: $70,000 - $100,000

**Company Overview:**
Wheelcare Express Inc is a leading provider of Non-Emergency Medical Transportation (NEMT) services, boasting over 50 years of unwavering dedication in Northern California. Our organization is celebrated for its commitment to quality and innovation, ensuring safe and reliable transportation solutions that facilitate access to essential healthcare services for our clients.

**Location:**
Sacramento, CA

**Position Summary:**
We are seeking an experienced and proactive professional to take on the role of Area Operations Manager for our Sacramento office. This position will be pivotal in overseeing all aspects of office functions, staff management, and the effective delivery of services.

**Key Responsibilities:**
- Manage daily office operations, leading a team of schedulers, dispatchers, and drivers.
- Inspire and develop a team of 5 to 7 employees, promoting high performance and job satisfaction.
- Establish and maintain systems for tracking equipment and inventory within the regional office.
- Collaborate with fleet management partners to coordinate vehicle maintenance and repairs.
- Work closely with billing and accounting teams to ensure timely financial transactions and compliance.
- Ensure adherence to relevant local, state, and federal regulations in the transportation sector.
- Partner with senior management to design and implement strategic initiatives aimed at improving operational efficiency and expanding service offerings.
- Introduce quality assurance protocols to maintain service excellence and customer satisfaction.
- Develop and oversee emergency response plans to effectively address critical incidents.
- Manage the regional budget, track financial performance, and identify opportunities for cost savings and revenue growth.
- Create and implement training programs to enhance staff skills and competencies.
- Build and maintain positive relationships with key stakeholders, including clients, subcontractors, regulatory agencies, and community partners.
- Set performance metrics and conduct regular assessments to evaluate staff performance and support individual and team development.
- Identify opportunities for process improvement and service enhancement.
- Maintain open communication with all stakeholders, providing regular updates and reports to senior management.

**Qualifications:**
- Bachelor's degree in Business Administration or a related discipline.
- At least 5 years of experience in office management or the transportation sector.
- A strong background in logistics is preferred.
- Proficiency in MS Word, Excel, and mobile applications.
- Excellent written and verbal communication skills.

Experience with AI scheduling tools is advantageous.

**Compensation:**
We offer a competitive salary range of $70,000 to $100,000 annually, based on experience and qualifications, along with potential performance-based bonuses.

Join Wheelcare Express Inc and be part of our mission to provide accessible healthcare transportation with excellence and compassion.



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