Restaurant Operations Manager

7 days ago


Sacramento, California, United States Wingstop Full time
Job Description

Job Summary:

We are seeking an experienced and motivated Restaurant Operations Manager to join our team at Wingstop. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, providing exceptional customer service, and proactively managing our front- and back-of-house team.

Key Responsibilities:

  • Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
  • Work with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
  • Communicate job expectations to the staff, plan, monitor, and review performance of employees, plan and review compensation actions, and enforce policies and procedures.
  • Communicate in a timely and effective manner with the District Manager about operational and human resources issues.
  • Perform regular restaurant inspections to ensure the team and restaurant are meeting standards.
  • Track inventory and ensure accurate record keeping.
  • Identify and resolve issues with food preparation and help the team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
  • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.

Requirements:

  • Minimum of 2 years of previous food service, retail, or restaurant supervisory experience.
  • Strong work ethic and ability to work a flexible schedule, including weekends and nights.
  • Excellent leadership, organizational, and time management skills.
  • Ability to measure performance, subjectively and objectively.
  • Competent in the key areas of responsibility, including labor management, store operations, and customer care.
  • Superior leadership and problem-solving skills.
  • Ability to handle numerous job duties essential to running a restaurant.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.
  • Free meals and other perks.

Equal Opportunity Employer:

We are an equal opportunity employer and recognize that people are our finest asset. We provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation.



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