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Air Travel Coordinator
2 months ago
PRIMARY OBJECTIVE: Responsible for managing and sustaining air travel inventory for passengers enrolled in the Air program. Serve as the main point of contact for all customer-related inquiries regarding the standards, execution, and delivery of the air travel program.
KEY RESPONSIBILITIES:
- Respond to incoming inquiries to assist guests and travel partners in securing air travel through airline block space or free sell, while following cost guidelines.
- Handle airline schedule modifications, bookings, and ticketing.
- Oversee air travel reservations to ensure accuracy and adherence to cost guidelines. Process and amend changes, cancellations, and ticketing as necessary.
- Provide support and coordination for air reservations to internal teams and clients.
- Conduct quality control checks prior to sailings to confirm flights are booked according to sailing requirements.
- Assist with reservations for disrupted services due to trip delays, weather conditions, or delayed ships.
- Facilitate air deviation requests, including preferences for specific airlines, flights, and dates.
- Perform additional job-related tasks as assigned.
QUALIFICATIONS AND EXPERIENCE:
EDUCATION: High school diploma or equivalent. An Associate's Degree, Travel Agency School Certification, or a comparable combination of relevant experience and background.
EXPERIENCE: Minimum of one year of experience with a cruise line/tour operation and/or airline reservations. Familiarity with airline policies, procedures, and contract pricing is preferred.
SKILLS AND COMPETENCIES:
- Exceptional customer service skills.
- Proficient in the English language.
- Strong written and verbal communication abilities to effectively assist passengers and convey relevant information to management and related departments.
- Outstanding organizational skills to maintain customer file records.
- Ability to work effectively under pressure.
- Excellent interpersonal skills for effective collaboration with others.
- Proficient in PC usage with a working knowledge of the Microsoft Office suite.
- Experience with the Amadeus program preferred for team members associated with the NCL brand.
- Experience with the Sabre program preferred for team members associated with the OCI/RSSC brands. Flexibility regarding peak-time work requirements is essential.
Note: Norwegian Cruise Line Holdings Ltd. does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered the property of Norwegian Cruise Line Holdings Ltd., and the company will not be obligated to pay a referral fee.