Customer Experience Coordinator
1 month ago
At National Radon Defense, we're dedicated to providing comprehensive indoor air quality solutions that protect and improve the health of our community. Our mission is to inspire people to make a difference, while growing their careers in a supportive and forward-thinking environment.
Job SummaryWe're seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team. As a key member of our operations team, you'll be responsible for scheduling appointments, providing administrative support, and ensuring a positive customer experience.
Key Responsibilities- Scheduling: Collaborate with sales and production teams to optimize scheduling appointments for efficiency and a positive customer experience.
- Administrative Support: Assist with various administrative tasks, including preparing homeowner packets, managing state reporting, and processing payments with high attention to detail and accuracy.
- Customer Interaction: Address customer needs and resolve complaints with professionalism and conscientiousness when handling incoming and outgoing calls.
- Sales Support: Convert leads into appointments through effective communication via phone, email, and speed-to-lead process, and maximize sales opportunities.
- Detail-oriented mindset with a commitment to precision.
- Ability to adapt to changing priorities and seamlessly transition between tasks as needed to meet demand.
- Strong communication skills, using professionalism in interactions with customers.
- $50,000/year + benefits.
- 50%-60% health insurance premiums paid.
- Health Savings Account contribution match up to $1000 per year.
- Life insurance.
- Voluntary benefits (dental, vision, disability, supplemental life, retirement savings with 3% match).
- Accrued personal time off.
- No nights, no weekends, and no holidays.
If you're excited about the opportunity to join a company that values integrity, empathy, and continuous improvement, we'd love to hear from you. Apply today and help us set the standard for excellence in indoor air quality solutions.
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