Account Liaison Specialist
3 days ago
Lantheus is a dynamic and growing organization that provides innovative diagnostics, targeted therapeutics, and artificial intelligence (AI) solutions. We are seeking an Account Management Liaison to represent our products MK-6240 and NAV-4694.
Key Responsibilities- Work with internal business partners to setup new ordering accounts, add new clinical studies, and/or deactivate existing accounts as needed.
- Review all incoming onboarding requests for accuracy and work with the onboarding team to reconcile any discrepancies.
- Enter new accounts and/or clinical studies into account-management system ensuring all data is accurate and accounted for in all screens.
- Troubleshoots and resolves account-related issues with the online ordering platform.
- Process account changes of varying complexities with pharmacy, website, and internal partners so all systems and relevant parties are aligned.
- Work in a phone and e-mail based environment responding to inquiries as they come in.
- Maintain knowledge of products to educate and speak intelligently to customers regarding their orders and other needs.
- Assist customers with urgent ad-hoc order requests working with pharmacy and other business partners to help meet their needs.
- Process cancellations, order changes, and communicates updates back to customer in a timely fashion.
- Communicate with customers regarding pharmacy disruptions/delays and offers to assist with re-scheduling unusable doses.
- Educate customers on ordering process, ordering/cancellation cut-off periods, and order availability windows.
- Investigate and respond to invoicing inquiries processing additional invoicing changes as needed.
- Process invoices for orders in Lantheus ERP system reviewing pricing, account, and study details for accuracy.
- Assist management with order reconciliation to ensure data integrity.
- Address other ad-hoc requests and projects provided by management/leadership.
This is a customer-facing position that requires strong oral and written communication skills, the ability to work independently, and also at times as part of a larger cross-functional team.
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