Account Liaison Specialist

3 days ago


Billerica, Massachusetts, United States Lantheus Full time
About the Role

Lantheus is a dynamic and growing organization that provides innovative diagnostics, targeted therapeutics, and artificial intelligence (AI) solutions. We are seeking an Account Management Liaison to represent our products MK-6240 and NAV-4694.

Key Responsibilities
  • Work with internal business partners to setup new ordering accounts, add new clinical studies, and/or deactivate existing accounts as needed.
  • Review all incoming onboarding requests for accuracy and work with the onboarding team to reconcile any discrepancies.
  • Enter new accounts and/or clinical studies into account-management system ensuring all data is accurate and accounted for in all screens.
  • Troubleshoots and resolves account-related issues with the online ordering platform.
  • Process account changes of varying complexities with pharmacy, website, and internal partners so all systems and relevant parties are aligned.
Customer Service
  • Work in a phone and e-mail based environment responding to inquiries as they come in.
  • Maintain knowledge of products to educate and speak intelligently to customers regarding their orders and other needs.
  • Assist customers with urgent ad-hoc order requests working with pharmacy and other business partners to help meet their needs.
  • Process cancellations, order changes, and communicates updates back to customer in a timely fashion.
  • Communicate with customers regarding pharmacy disruptions/delays and offers to assist with re-scheduling unusable doses.
  • Educate customers on ordering process, ordering/cancellation cut-off periods, and order availability windows.
Order / Product Management
  • Investigate and respond to invoicing inquiries processing additional invoicing changes as needed.
  • Process invoices for orders in Lantheus ERP system reviewing pricing, account, and study details for accuracy.
  • Assist management with order reconciliation to ensure data integrity.
  • Address other ad-hoc requests and projects provided by management/leadership.

This is a customer-facing position that requires strong oral and written communication skills, the ability to work independently, and also at times as part of a larger cross-functional team.



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