Senior Desktop Support Specialist

1 month ago


Billerica, Massachusetts, United States Phantom Staffing Full time
About the Job

We are seeking a highly skilled Sr. End User Support Specialist to join our team at Phantom Staffing.

Key Responsibilities:
  • Provide advanced technical support for desktop and mobile operating systems, including Windows 10 Enterprise and Bitlocker.
  • Administer and support enterprise user accounts, including Active Directory and Office 365.
  • Manage customer requests using helpdesk ticketing systems, such as ManageEngine, ServiceNow, and JIRA.
  • Troubleshoot group policy and Single Sign On issues.
  • Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients.
Requirements:
  • 7+ years of experience supporting and administering desktop and mobile operating systems.
  • Associates Degree in a technology-related field or equivalent experience.
  • A+ certified or similar.
  • Excellent written and verbal communication skills.


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