Customer Service Representative

7 days ago


Billerica, Massachusetts, United States Lantheus Full time

About the Role:

Lantheus is a leading provider of innovative diagnostics, targeted therapeutics, and artificial intelligence solutions. We are seeking a highly skilled Account Management Liaison to represent our products and provide exceptional customer service.

Key Responsibilities:

  • Account Management:
    • Collaborate with internal business partners to set up new ordering accounts, add new clinical studies, and deactivate existing accounts as needed.
    • Review incoming onboarding requests for accuracy and work with the onboarding team to reconcile any discrepancies.
    • Enter new accounts and/or clinical studies into the account-management system, ensuring all data is accurate and accounted for in all screens.
    • Troubleshoot and resolve account-related issues with the online ordering platform.
    • Process account changes of varying complexities with pharmacy, website, and internal partners to ensure all systems and relevant parties are aligned.
  • Customer Service:
    • Respond to customer inquiries in a phone and email-based environment.
    • Maintain knowledge of products to educate and speak intelligently to customers regarding their orders and other needs.
    • Assist customers with urgent ad-hoc order requests, working with pharmacy and other business partners to help meet their needs.
    • Process cancellations, order changes, and communicate updates back to customers in a timely fashion.
    • Communicate with customers regarding pharmacy disruptions/delays and offer to assist with re-scheduling unusable doses.
    • Educate customers on ordering process, ordering/cancellation cut-off periods, and order availability windows.
  • Order/Product Management:
    • Investigate and respond to invoicing inquiries, processing additional invoicing changes as needed.
    • Process invoices for orders in the Lantheus ERP system, reviewing pricing, account, and study details for accuracy.
    • Assist management with order reconciliation to ensure data integrity.
    • Address other ad-hoc requests and projects provided by management/leadership.

Requirements:

  • High school degree and 3+ years of related experience.
  • Strong verbal and written communication skills.
  • Prior customer service experience preferred.
  • Experience with Excel preferred.
  • This position is site-based and requires a presence on-site three days per week.


  • Billerica, Massachusetts, United States Grimco Full time

    Job Description**About the Role**Grimco is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will play a critical role in driving sales growth and building strong relationships with our customers.Key Responsibilities:Proactively engage with existing customers to understand their needs and...


  • Billerica, Massachusetts, United States Ace Hardware Home Services Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Ace Hardware Home Services. As a Sales Representative, you will be responsible for selling our home preservation services to residential customers.Key ResponsibilitiesGenerate new business leads and convert them into salesMeet or exceed sales targets...


  • Billerica, Massachusetts, United States Teledyne Full time

    Be InnovativeTeledyne Technologies Incorporated delivers essential technologies for industrial growth sectors that demand advanced solutions and high dependability. These sectors encompass aerospace and defense, factory automation, environmental monitoring of air and water quality, electronics design and development, oceanographic exploration, deepwater oil...

  • Service Scheduler

    3 days ago


    Billerica, Massachusetts, United States Mastech Digital Full time

    Job SummaryMastech Digital is seeking a highly organized and detail-oriented Service Scheduler to join our team. As a Service Scheduler, you will play a critical role in ensuring the efficient deployment of our field service technicians to meet client needs and service level agreements (SLAs).Key ResponsibilitiesService Scheduling: Develop and optimize...


  • Billerica, Massachusetts, United States Island Hospitality Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest...


  • Billerica, Massachusetts, United States Bruker Full time

    Order Management / Customer Support Specialist Overview:As a prominent player in the analytical instrumentation sector, Bruker is dedicated to delivering innovative solutions across various research and development fields. Our instruments are meticulously crafted to enhance product safety, expedite market readiness, and assist industries in improving quality...


  • Billerica, Massachusetts, United States Ace Hardware Full time

    About the RoleWe are seeking a skilled HVAC Service Technician to join our team at Ace Hardware Home Services. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their HVAC systems are running efficiently and effectively.Key ResponsibilitiesAssist with servicing all system issues in a timely and...


  • Billerica, Massachusetts, United States Brightview Senior Living Full time

    About Brightview Senior Living:Overview:Are you enthusiastic about delivering exceptional dining experiences and possess a talent for culinary service? Brightview Senior Living is in search of dedicated and personable Dining Servers to offer outstanding service to our residents. In this role, you will be instrumental in enhancing the dining experience,...


  • Billerica, Massachusetts, United States Brightview Senior Living Full time

    About Brightview Senior Living:Overview:Are you dedicated to enhancing dining experiences and possess a passion for culinary service? Brightview Senior Living is looking for enthusiastic and personable Dining Servers to deliver outstanding service to our residents. In this role, you will be instrumental in enriching the dining experience, ensuring that each...


  • Billerica, Massachusetts, United States Brightview Senior Living Full time

    About Brightview Senior Living:Overview:Are you dedicated to providing exceptional dining experiences and have a passion for the culinary arts? We are looking for enthusiastic and friendly Dining Servers to deliver outstanding service to our residents. In this role, you will be instrumental in enhancing the dining experience, ensuring that every meal is a...


  • Billerica, Massachusetts, United States Bruker Full time

    Job Summary:Bruker is seeking a highly skilled Regional Service Manager to lead our Field Service Engineer team in the East Region. As a key member of our service team, you will be responsible for managing the overall direction and evaluation of the team, ensuring exceptional customer satisfaction and driving business growth.Key Responsibilities:Team...

  • Service Engineer

    2 weeks ago


    Billerica, Massachusetts, United States Bruker Full time

    Field Service Engineer - Probes TeamJob OverviewJoin a leading company in analytical instrumentation, renowned for delivering advanced solutions across various research and development sectors. With a commitment to enhancing product safety and quality of life, we have been at the forefront of innovation for over six decades, employing more than 8,500...


  • Billerica, Massachusetts, United States Island Hospitality Full time

    **Job Summary**Island Hospitality is seeking highly motivated and dedicated individuals to join our team as Guest Services and Operations team members. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hotel.**Key Responsibilities:**Provide excellent guest service and...


  • Billerica, Massachusetts, United States OmniGuide Inc Full time

    Manager of Laser Technical ServicesCompany Overview:OmniGuide Inc. is a leading manufacturer in the medical device sector, focusing on advanced laser systems, including Thulium and Co2 lasers. Our mission is to enhance surgical precision and accessibility through innovative technology.Position Summary:We are seeking a dedicated Manager of Laser Technical...


  • Billerica, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners is currently seeking a highly skilled Food Service Associate to join their team. As a Food Service Associate, you will be responsible for overseeing the daily operations of the deli and food service department, ensuring top-notch cleanliness, store presentation, and customer service.About Us:Global Partners is a leading...


  • Billerica, Massachusetts, United States Global Partners Full time

    Job Opportunity:Global Partners is seeking a Culinary Service Specialist to enhance our team as a Fresh Food Expert. This position involves managing the deli and food service operations on a daily basis, with a strong emphasis on upholding sanitation standards, store aesthetics, and customer service.With a legacy spanning over 75 years and nearly 1600...


  • Billerica, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners is seeking a highly skilled and motivated Food Service Associate to join our team. As a Food Service Associate, you will be responsible for the daily operations of our deli and food service department, ensuring a high level of sanitation, store appearance, and guest service.We are a leading energy distribution company with a...


  • Billerica, Massachusetts, United States Global Partners Full time

    Position Overview: Global Partners is seeking a Culinary Service Specialist/Deli Clerk. The Fresh Food Specialist plays a vital role in the daily operations of the deli and food service, ensuring exceptional sanitation, store presentation, and customer service. We understand that you have various options when it comes to employment. What sets us apart from...


  • Billerica, Massachusetts, United States life care center of America Full time

    Embrace the Mission MUST BE A LICENSED SOCIAL WORKER Part-time position, 3 days per week Position Overview The Social Worker is responsible for planning, organizing, developing, and executing Social Services programs to ensure that all medically-related emotional and social needs of patients are addressed in compliance with all relevant laws,...

  • Service Technician

    4 days ago


    Billerica, Massachusetts, United States Aramark Full time

    Job Summary:Aramark is seeking a skilled Service Technician to join our team. As a Service Technician at Aramark, you will be responsible for:Repairing and reconditioning equipment in profit centers and customer locationsDiagnosing mechanical, electrical, and plumbing problems and taking corrective actionCleaning and maintaining equipment on location,...