Senior Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Engineer to join our global team at ServiceNow. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective case resolution.
Key Responsibilities:
- Resolve technical cases created by customers, utilizing your expertise in relational databases, object-oriented programming, and web applications.
- Employ various diagnostic tools to isolate the potential cause of issues and provide solutions to customers.
- Collaborate with cross-functional teams to resolve complex cases and provide input on process and product improvements.
Requirements:
- Strong experience in relational databases (e.g. MySQL, Oracle) and object-oriented programming (e.g. Java, Javascript).
- Basic Linux experience and working knowledge of web applications stack components.
- Excellent written and verbal communication skills, with the ability to articulate complex technical solutions.
- Ability to work well in a team environment and manage time effectively.
About ServiceNow:
ServiceNow is a leading provider of cloud-based IT service management solutions. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to our careers site.
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