Senior Technical Support Specialist

5 days ago


Orlando, Florida, United States ServiceNow Full time

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our global team at ServiceNow. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective case resolution.

Key Responsibilities:

  • Resolve technical cases created by customers, utilizing your expertise in relational databases, object-oriented programming, and web applications.
  • Employ various diagnostic tools to isolate the potential cause of issues and provide solutions to customers.
  • Collaborate with cross-functional teams to resolve complex cases and provide input on process and product improvements.

Requirements:

  • Strong experience in relational databases (e.g. MySQL, Oracle) and object-oriented programming (e.g. Java, Javascript).
  • Basic Linux experience and working knowledge of web applications stack components.
  • Excellent written and verbal communication skills, with the ability to articulate complex technical solutions.
  • Ability to work well in a team environment and manage time effectively.

About ServiceNow:

ServiceNow is a leading provider of cloud-based IT service management solutions. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your application, including your resume and cover letter, to our careers site.



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