Lead Medical Systems Engineer
2 weeks ago
About Us: At General Datatech, we prioritize a customer-centric approach that has positioned us as a leader in innovative solutions and shared services within the industry.
Our Mission: To enhance the efficiency and effectiveness of our Managed Services division, ensuring it remains a vital component of our organization.
Role Overview: The Lead Medical Systems Engineer will play a crucial role in our state-of-the-art Global Operations Center, providing comprehensive operational support as part of our esteemed Global Operations Engineering Teams.
Key Responsibilities:
- Drive solutions for Managed Services clients by employing best practices in ITIL and governance.
- Align solutions with General Datatech's One Services offerings to meet strategic objectives.
- Advocate for engineering efficiencies, focusing on retention and employee satisfaction.
- Deliver end-to-end operational support, including onboarding processes for new and existing clients.
- Conduct data collection and reconciliation to ensure accuracy and reliability.
- Provide insightful recommendations based on thorough, data-driven analysis.
- Collaborate with cross-functional teams to troubleshoot complex client issues and document effective solutions.
- Develop essential documentation such as Customer Requirements Documents (CRDs), High-Level Designs (HLD), Low-Level Designs (LLD), and test plans.
- Stay updated on the latest releases and adapt to technological advancements in the medical systems domain.
- Research knowledge gaps and seek expert guidance when necessary.
- Implement, manage, and troubleshoot medical systems, ensuring optimal performance.
- Assess and document technical requirements to support business needs.
- Contribute to team support and process enhancements through individual initiatives.
Qualifications:
- Strong understanding of medical systems components and technologies.
- Experience with scripting in contact center applications.
- Familiarity with reporting platforms and multichannel applications.
- Proficient in troubleshooting telecommunications technologies.
- Knowledge of data center technologies, including virtualization and storage solutions.
- Experience with network monitoring and troubleshooting tools.
- Ability to work effectively in a remote, global environment.
Diversity and Inclusion: General Datatech is committed to creating a diverse environment and is proud to be an equal opportunity employer. We evaluate applicants and employees without regard to any protected status unrelated to job performance.
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