Senior Video Conferencing Solutions Engineer

1 week ago

Washington, Washington, D.C., United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
None

Job Family:
Telecommunications

Job Qualifications:

Skills:
Teleconferencing Systems, Video Conferencing, Video Engineering

Certifications:
Cisco Certified Network Associate, Crestron Certified Programmer, DMC-D: Digital Media Certified Designer, Extron Authorized Programmer, TesiraFORTE - BIAMP, Unified Communications Design Specialist

Experience:
10+ years of relevant experience

US Citizenship Required:
Yes

Job Description:
We are General Dynamics Information Technology, a leading provider of IT and mission services to government entities. Our extensive cloud ecosystem empowers our clients with a range of choices.

At GDIT, you have the opportunity to shape your career by leveraging your enthusiasm for advancing cloud technologies. By taking ownership of your role at GDIT, you contribute to the seamless execution of our mission.

Our operations rely on a Senior Video Conferencing Solutions Engineer to support various initiatives across the Department of Energy in multiple locations.

As a Senior Video Conferencing Solutions Engineer, you will be entrusted with complex projects, overseeing technical, administrative, and operational management of diverse development efforts ranging from straightforward to intricate.

Key Responsibilities:
- Possess extensive experience with AV VTC equipment and be a certified programmer for all services involving modifications or reprogramming of control equipment.
- Design and develop Unified Communications and Video Conferencing systems.
- Configure and maintain Voice and Video Conferencing Systems.
- Lead delivery efforts at client sites.
- Assess vulnerabilities and ensure security compliance of the Voice and Video Conferencing Systems.
- Provide support for both scheduled and unplanned outages, regardless of scale and impact.
- Mentor and provide guidance to less-experienced VC/UC personnel, potentially taking on supervisory roles.

- Serve as the escalation point for Tier 1 and Tier 2 technicians across all communication platforms.


- Conduct expert-level analysis of voice, video, and integration with data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.
- Plan and configure systems for user environments.
- Support hardware and software acquisition as well as subcontractor services as necessary.
- Maintain up-to-date knowledge of relevant technologies.
- Participate in special projects as required.
- Collaborate with various stakeholders to determine strategic video and collaboration needs.

- Maintain comprehensive documentation of system configurations, including diagrams and standard operating procedures.
- Review reports and logs for issues and identify appropriate solutions, including developing workflows for lower-tier support levels.
- Provide primary and backup support in the maintenance of Video and UC hardware and software.
- Demonstrate the ability to prepare diagrams and documentation for multiple audiences, including federal customer leadership and contractors.
- Create project plans and presentations for executive management, along with technical working diagrams and checklists for operational staff.

- Develop technical and non-technical standard operating procedures.
- Submit Change Control Proposals for the Change Approval Board.

- Develop and update technical documentation in support of certification and accreditation for the network.

- Assist and lead problem resolution activities, coordinating with vendors, tracking and escalating trouble tickets, identifying and implementing service restoration workarounds, performing root cause analysis, and interfacing with customers at all levels to report status and lessons learned.


- Hold Video Teleconferencing Certifications, including programming certifications.
- Exhibit excellent problem-solving skills.
- IAT II 8570 certification (Security+ CE).
- Security Clearance Level TS/DOE Q.
- Willingness to submit to random drug screening.
- Travel requirement: 25-50%.
Education:
Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical certifications, training, or work experience.
7-12 years of directly related experience in network analysis and design.

Skills:
Experience in Voice and Video Engineering, Infrastructure including:
- Design, Maintenance, Support, Deployment, Implementation, Systems Engineering.
- Advanced knowledge in Cisco Unified Communications Systems, QoS Quality of Service, Cisco Unity Connection.

VCS:
- Streaming Video, Cisco Video devices including endpoints and Multi-point Control Units (MCUs), and Cisco Expressway solutions.
- Familiarity with Crestron and Codex VTC units, Microsoft Teams, and other collaboration tools (Webex).
- A video teleconferencing certification is required.
- Strong background with Cisco Meeting Server, VQ Conference Manager, Cisco Unified Communications Manager, and/or Microsoft Teams.
- Experience managing virtualized applications or knowledge of how to manage virtualized applications.

WHAT GDIT CAN OFFER YOU:
- 401K with company match.
- Diverse, highly collaborative teams.
- Challenging work that makes a real impact on the world around you.
- Internal mobility team dedicated to helping you own your career.

GDIT CAREERS:
Opportunity Owned

Scheduled Weekly Hours:
40

Travel Required:
25-50%

Telecommuting Options:
Onsite

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT.

A global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.

Our experts harness the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

Together with our clients, we strive to create a safer, smarter world by leveraging deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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