Retail Operations Leader

2 weeks ago


Turlock, California, United States Rack Room Shoes Full time

Position Overview
As a Retail Operations Leader, you will oversee the daily activities of the store, ensuring adherence to all company policies and procedures. You will play a crucial role in training and guiding store associates while striving to achieve and surpass sales, service, and operational goals.

Key Responsibilities

  • Employee and Customer Safety: Prioritize the safety and well-being of both employees and customers.
  • Customer Experience: Cultivate an exceptional shopping environment. Uphold and enhance service standards while providing effective training and leadership to staff. Address customer concerns promptly and effectively.
  • Transaction Management: Oversee all point-of-sale transactions, ensuring compliance with established policies regarding sales, discounts, refunds, and loyalty programs.
  • Inventory Oversight: Manage inventory control processes, including shipping and receiving, price adjustments, and physical inventory counts, while adhering to company policies.
  • Merchandising and Presentation: Ensure compliance with visual merchandising standards, including product placement and store cleanliness, while executing promotional events effectively.
  • Payroll Management: Adhere to payroll policies, including scheduling and budget compliance, while monitoring time and attendance.
  • Staffing and Development: Manage hiring processes and ensure proper staffing levels. Foster employee development and ensure compliance with training protocols.
  • Loss Prevention: Implement strategies to protect company assets and minimize loss.
  • Operational Understanding: Work towards a comprehensive understanding of daily store operations.

Essential Relationships
Engage with customers, sales associates, store management, and various levels of regional management.

Qualifications
Successful candidates will possess:

  • A clean background check.
  • Strong verbal and written communication skills.
  • Effective managerial and organizational abilities.
  • Excellent interpersonal skills for engaging with customers and employees.
  • Proficiency in visual merchandising.
  • Basic mathematical competency.
  • Knowledge of retail operations and policies.

About Rack Room Shoes
Rack Room Shoes is dedicated to providing a wide selection of quality footwear for men, women, and children, featuring both nationally recognized brands and exclusive private labels. Our commitment to quality and value ensures a satisfying shopping experience for our customers.


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