Bilingual Retail Specialist

6 days ago


Turlock, California, United States Asurion Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Retail Specialist - Sales, Repair & Tech to join our team at Asurion. As a key member of our Customer Solutions InStore team, you will be responsible for delivering exceptional customer experiences and providing technical expertise to resolve customer electronic device issues.

Key Responsibilities
  • Travel to various locations within the district to provide technical support and repair services to customers.
  • Be the face of Asurion and deliver personalized customer experiences that meet or exceed customer expectations.
  • Provide technical expertise and troubleshoot customer electronic devices to resolve issues efficiently.
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
  • Monitor virtual messaging platforms to upsell Asurion home+ products and provide customers with relevant solutions.
  • Complete initial 5-week training program, including Apple & Samsung Certifications.
  • Manage inventory and maintain a clean and organized workspace.
  • Partner with cross-functional teams to deliver programs and processes, and provide feedback to improve service delivery.
  • Share best practices with colleagues to ensure consistent and efficient delivery of service and repairs.
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations.
  • Through interactions with customers, demonstrate integrity in serving, solving, and selling, and conduct yourself in a way that is consistent with Asurion's values.
  • Perform other duties as assigned.
Requirements
  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, based on business needs.
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • A completed background check (criminal and drug test).
  • Basic knowledge of Microsoft Office.
  • Knowledge of mobile devices and operating systems.
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).
  • Bilingual in Spanish.
What We Offer
  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.
About Asurion

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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