Bilingual Retail Specialist
6 days ago
We are seeking a highly skilled and customer-focused Bilingual Retail Specialist - Sales, Repair & Tech to join our team at Asurion. As a key member of our Customer Solutions InStore team, you will be responsible for delivering exceptional customer experiences and providing technical expertise to resolve customer electronic device issues.
Key Responsibilities- Travel to various locations within the district to provide technical support and repair services to customers.
- Be the face of Asurion and deliver personalized customer experiences that meet or exceed customer expectations.
- Provide technical expertise and troubleshoot customer electronic devices to resolve issues efficiently.
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
- Monitor virtual messaging platforms to upsell Asurion home+ products and provide customers with relevant solutions.
- Complete initial 5-week training program, including Apple & Samsung Certifications.
- Manage inventory and maintain a clean and organized workspace.
- Partner with cross-functional teams to deliver programs and processes, and provide feedback to improve service delivery.
- Share best practices with colleagues to ensure consistent and efficient delivery of service and repairs.
- Drive own vehicle safely and responsibly to and from locations in a variety of situations.
- Through interactions with customers, demonstrate integrity in serving, solving, and selling, and conduct yourself in a way that is consistent with Asurion's values.
- Perform other duties as assigned.
- 1+ years of customer service/sales experience.
- 6+ months experience with product service support or electronics troubleshooting (preferred).
- Ability to work a flexible retail schedule, based on business needs.
- Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
- A completed background check (criminal and drug test).
- Basic knowledge of Microsoft Office.
- Knowledge of mobile devices and operating systems.
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).
- Bilingual in Spanish.
- Certifications & ongoing training.
- Competitive hourly pay & performance-based bonuses.
- Benefits – Health, Dental, Vision and more.
- Paid Time off.
- Career growth opportunities.
- Skills development and hands-on training.
- Uniform allowances.
- Mileage Reimbursement.
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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