Technical Support Specialist II
1 week ago
Position: Information Technology Support Specialist Level II
Location: North Florida
We are seeking a motivated technician who is ready to take responsibility for support tickets and ensure their resolution. The ideal candidate will possess the ability to think independently while also collaborating effectively within a team environment. A strong enthusiasm for technology and a commitment to continuous learning are essential traits for success in this role.
Key Responsibilities:
- Address daily support requests related to hardware and software issues.
- Set up, configure, and maintain Electronic Health Records and other specialized software.
- Manage servers, desktop computers, printers, routers, switches, firewalls, phones, tablets, smartphones, software deployment, and security updates.
- Handle network cabling, terminations, and installations of routers, switches, access points, and telecommunication devices.
- Demonstrate excellent communication skills with both technical and non-technical personnel.
- Exhibit strong time management and multitasking abilities.
- Pay close attention to detail and maintain high-quality standards in work.
- Manage challenging situations with professionalism and efficiency.
- Utilize sound judgment and problem-solving skills under pressure.
- Show respect and courtesy to all staff members.
Physical and Mental Requirements: The role involves frequent walking, standing, bending, and lifting of equipment weighing up to 50 pounds.
Minimum Qualifications:
- Associate's degree or equivalent work experience preferred; High School Diploma or equivalent required.
- At least 3 years of experience in a related field.
- Proficient in terminating CAT5/CAT6 cabling.
- Experience with the installation and configuration of routers, switches, and PoE access points.
- Access to reliable transportation is necessary.
Preferred Qualifications:
- Familiarity with clinical terminology.
- Experience in an ambulatory healthcare environment.
Work Environment: This position serves as a helpdesk role within a healthcare organization that operates multiple locations across North Florida. The role will require regular travel to various offices within the region, with occasional overnight travel as needed.
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