Technical Support Specialist II

1 week ago


Panama City, Florida, United States North Florida Surgeons Full time
Job Overview

Position: Information Technology Support Specialist Level II

Location: North Florida

We are seeking a motivated technician who is ready to take responsibility for support tickets and ensure their resolution. The ideal candidate will possess the ability to think independently while also collaborating effectively within a team environment. A strong enthusiasm for technology and a commitment to continuous learning are essential traits for success in this role.

Key Responsibilities:

  • Address daily support requests related to hardware and software issues.
  • Set up, configure, and maintain Electronic Health Records and other specialized software.
  • Manage servers, desktop computers, printers, routers, switches, firewalls, phones, tablets, smartphones, software deployment, and security updates.
  • Handle network cabling, terminations, and installations of routers, switches, access points, and telecommunication devices.
  • Demonstrate excellent communication skills with both technical and non-technical personnel.
  • Exhibit strong time management and multitasking abilities.
  • Pay close attention to detail and maintain high-quality standards in work.
  • Manage challenging situations with professionalism and efficiency.
  • Utilize sound judgment and problem-solving skills under pressure.
  • Show respect and courtesy to all staff members.

Physical and Mental Requirements: The role involves frequent walking, standing, bending, and lifting of equipment weighing up to 50 pounds.

Minimum Qualifications:

  • Associate's degree or equivalent work experience preferred; High School Diploma or equivalent required.
  • At least 3 years of experience in a related field.
  • Proficient in terminating CAT5/CAT6 cabling.
  • Experience with the installation and configuration of routers, switches, and PoE access points.
  • Access to reliable transportation is necessary.

Preferred Qualifications:

  • Familiarity with clinical terminology.
  • Experience in an ambulatory healthcare environment.

Work Environment: This position serves as a helpdesk role within a healthcare organization that operates multiple locations across North Florida. The role will require regular travel to various offices within the region, with occasional overnight travel as needed.


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