IT Support Specialist
5 days ago
King Technologies, Inc. is seeking a skilled IT Support Specialist to join our team. As a key member of our Customer Service Desk, you will play a critical role in providing exceptional support to our clients.
Key Responsibilities:
- Route technical issues to the appropriate Tier and determine when escalation to the next Tier is necessary.
- Track progress of tickets and ensure timely resolution.
- Serve as the primary interface between customers and the Customer Service Desk.
Essential Skills and Qualifications:
- Administer and manage trouble tickets submitted through our customer's trouble ticketing system.
- Perform in an IT technical role as a Tier 1 Help Desk Specialist.
- Provide data entry, help desk support, and overall customer service for wireless telecommunication devices.
Requirements:
- DoD Secret Security Clearance
- DoD M Baseline IT Level 1 and IAT Level II certifications
- 1 year of experience in a similar role
- Security + certification
- Experience with Navy IT systems
- Experience with trouble ticketing systems
- Microsoft Office Suite proficiency
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