Technical Support Specialist

2 weeks ago


Panama City, Florida, United States Florida State University Full time
Department

Technology Services

Key Responsibilities
  • Delivering exceptional support to the campus community, including faculty, staff, and students, across various computing assistance tasks.
  • Offering technical support for computers, encompassing hardware repairs, software installations, and troubleshooting.
  • Aiding in the management of classroom technology and remote learning assistance.
  • Facilitating the setup of audio/visual equipment for campus events.
Required Qualifications
  • A high school diploma or equivalent, along with one year of relevant experience, or a combination of post-secondary education and experience totaling one year.
  • A strong willingness to learn and an aptitude for the IT sector.
  • Proficiency in Microsoft Windows and Microsoft Office applications.
  • Fundamental skills in network configuration and troubleshooting.
  • Experience in documenting processes, both new and existing.
  • Ability to prioritize, organize, and manage multiple tasks simultaneously.
  • Proven success in a collaborative team environment.
  • Capability to understand technical documentation and manuals.
  • Physical ability to climb ladders and lift/carry a minimum of 35 pounds.
Preferred Qualifications
  • A+ certification or equivalent experience demonstrating relevant knowledge.
  • Familiarity with audio/visual equipment and various classroom technologies.
  • Strong background in customer service.
Additional Information

Florida State University is a distinguished research institution dedicated to the advancement of knowledge across various fields, including sciences, technology, arts, and humanities. Founded in 1851, it is recognized as the oldest continuous site of higher education in Florida, fostering a vibrant academic community that encourages creativity and diversity.

Salary Range

$14.00/hr - $17.00/hr, based on education and experience.

Application Process

Interested candidates should complete the online application, ensuring all relevant work history and educational details are included. When submitting a resume, please name the file with your last name.

Employment Considerations

This position is classified as OPS/temporary. A criminal history background check may be required based on the responsibilities of the role.

Hours are anticipated to be 29 hours per week, Monday through Friday, from 8:00 am to 5:00 pm, with a one-hour lunch break (or a similar schedule to be negotiated).

Equal Opportunity Statement

Florida State University is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

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