Tier 2 Technical Support Specialist
5 days ago
King Technologies, Inc. is seeking a skilled Tier 2 Technical Support Specialist to join our team and provide top-notch technical support to our customers. As a key member of our technical support team, you will be responsible for maintaining and troubleshooting computer systems, networks, and software applications.
Key Responsibilities:
- Hardware and Software Support: Install, configure, upgrade, replace, or remove hardware and software components from our network environment.
- Desktop Support: Provide technical support for network-related Microsoft computer software on Microsoft-compatible hardware at our location or via remote desktop control.
- Troubleshooting: Troubleshoot computer, network, and software issues, and perform installations and connections to our network in accordance with industry standards and local SOPs.
- User Support: Coordinate user moves, both on and off site, and provide technical support for hardware or software issues.
Requirements:
- Security Clearance: DoD Secret Security Clearance
- Certifications: DoD M Baseline IT Level I and IAT Level II certifications are desired
- Experience: 1 year of experience in a related field
- Skills: CompTIA Security+ certification, CompTIA A+ certification, working knowledge of Cisco Switching and routing, and experience with Microsoft Office Suites
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