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Account Manager

1 month ago

Seattle, Washington, United States Zenoti Full time

Job Summary

Zenoti is seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will be responsible for converting qualified leads into successful closures, generating new leads through outbound prospecting, and driving business plans for goal and quota attainment.

Key Responsibilities

  • Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure
  • Generating new leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative
  • Driving detailed business plans for goal and quota attainment
  • Strategizing and driving each deal to closure
  • Discovering customer's business priorities and challenges; offering relevant introduction to Zenoti's products targeted to their individual business needs and challenges
  • Being a strategic business partner for new customers, offering consultation and insight into the customer's market, industry, business model and opportunities regarding Zenoti systems
  • Working with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers
  • Facilitating handoff of new customers to software implementation teams with detailed notes and specifications from customers
  • Working with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti
  • Following up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing
  • Upselling additional Zenoti products and services to existing customers
  • Collaborating with Inside Sales team on strategy for increasing the sales pipeline

Requirements

  • Experience in working with customers virtually
  • Experience working with small to mid-level sized companies
  • Self-motivated and goal-oriented
  • Desire to work in a competitive environment where one's growth potential is driven by one's abilities and attitude
  • Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers
  • Organizational and time management skills
  • 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred
  • 2+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments
  • Knowledge of sales processes and adhering to such established processes
  • Account management and 360 problem-solving
  • Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS

About Zenoti

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.