Registration Operations Lead

3 weeks ago


Phoenix, Arizona, United States HonorHealth Full time

Job Summary

Serves as a working operations lead for staff, acting as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors.

Responsibilities:

  • Oversees the shift-to-shift responsibilities of the registration staff, prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly.
  • Completes reports as assigned, assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
  • Performs registrations in order to stay current on system requirements and ease of use, stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria.
  • Attends departmental meetings in order to enhance communications within departments, participates in process improvement activities.

Requirements:

  • 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service Required.
  • High School Diploma or GED Required.

About HonorHealth:

HonorHealth is one of Arizonas largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area.

Work Environment:

Deer Valley Med Center, Registration Admitting Department, Thursday-Saturday every other Wednesday 4pm-2:30am.



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