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Registration Operations Lead

1 month ago

Phoenix, Arizona, United States HonorHealth Full time
Job Summary

Serves as a working operations lead for staff, acting as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals.

Responsibilities
  • Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
  • Completes reports as assigned.
  • Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
  • Performs registrations in order to stay current on system requirements and ease of use.
  • Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments.
  • Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.
Qualifications

Education: High School Diploma or GED Required. Experience: 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service Required.