Collections Account Specialist
2 weeks ago
Are you looking to enhance your professional journey in the finance sector? Lobel Financial, a prominent player in the auto finance arena, is eager to support your growth. As one of the top 20 companies in our industry, we are committed to creating a nurturing environment that allows your hard work and ambition to translate into significant career advancement opportunities. Experience competitive benefits, a balanced work-life, and the opportunity to contribute meaningfully to a company that prioritizes your development and success.
Position: Loan Collections Specialist
Location: Anaheim, CA
Why Choose Us?
- Career Advancement: We emphasize internal promotions and encourage our employees to enhance their skill sets.
- Robust Benefits: Take advantage of 401K matching, comprehensive medical, dental, and vision plans, optional life insurance, paid holidays, and generous paid time off.
- Collections Management: Reach out to clients with overdue loans to secure payments, establish commitment agreements, or create repayment plans.
- Client Relations: Deliver professional and compassionate customer service concerning collection matters, ensuring a positive client experience.
- Effective Communication: Use phone and email to communicate with clients, ensuring all interactions are thoroughly documented.
- Regulatory Compliance: Adhere to state and federal debt collection regulations as well as company policies and procedures.
- Account Oversight: Monitor and manage assigned accounts, process adjustments, resolve discrepancies, and act as a proactive intermediary between creditors and clients.
- Bilingual Proficiency: Fluency in both English and Spanish is MANDATORY.
- Time Management: Exceptional ability to prioritize tasks and multitask efficiently in a dynamic environment.
- Attention to Detail: Strong focus on accuracy in documentation and account management.
- Communication Abilities: Excellent written and verbal communication skills.
- Technical Skills: Proficient in Microsoft Office applications and capable of learning company-specific software.
- Customer-Centric Approach: Dedication to providing outstanding customer service and effectively resolving issues.
- Analytical Skills: Strong organizational, negotiation, and problem-solving capabilities.
- Prior experience in collections within the auto loan sector.
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