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Customer Relations Specialist

2 months ago


Anaheim, California, United States Oceania International Full time
Job Description

Company Overview

Oceania International is a dynamic and growing organization seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our sales and customer service department, you will play a vital role in building and maintaining strong relationships with our clients, driving sales growth, and ensuring exceptional customer satisfaction.

Key Responsibilities

Customer Interaction and Relationship Management:

  • Develop and maintain strong relationships with customers through proactive communication, issue resolution, and timely responses to their inquiries.
  • Collaborate with cross-functional teams to ensure seamless customer experiences and resolve any issues that may arise.

Sales and Upselling:

  • Proactively identify opportunities to upsell and cross-sell products and services to customers, driving revenue growth and increasing customer loyalty.

Quotation Management:

  • Prepare and manage quotes, ensuring accuracy, timeliness, and alignment with customer needs.

Email and Communication Management:

  • Manage and respond to customer inquiries and correspondence in a timely and professional manner.

Accounts Receivable:

  • Manage payment collections from customers, ensuring prompt and accurate processing.

Shipping and Receiving:

  • Coordinate shipping logistics and provide updates to customers, ensuring timely delivery and satisfaction.

Outbound Calls:

  • Conduct proactive calls to high-value customers to build relationships, identify opportunities, and drive sales growth.

Sales Support:

  • Assist in closing sales and providing necessary information to customers, ensuring a seamless sales experience.

Inventory Management:

  • Ensure the availability of products for order fulfillment, minimizing stockouts and overstocking.

Safety Protocols:

  • Oversee safety equipment for shipping staff, ensuring a safe and healthy work environment.

Requirements

Qualification and Skills:

  • 2-3 years of experience in account management, sales, or as a sales engineer.
  • Excellent verbal and written communication skills.
  • Critical thinking skills and professionalism in issue resolution.
  • Independent work capability and effective collaboration across departments.
  • Proficiency in Microsoft Office and Google Suite.
  • Fluency in multiple languages is advantageous.

Working Conditions:

  • Prolonged periods of sitting, standing, working at a computer, and on the phone.
  • Travel may be required.

Benefits

Compensation: $22/hr to $26/hr