Account Relationship Specialist

2 days ago

Hagerstown, Maryland, United States Co-Alliance Full time
Job Title: Account Relationship Manager

Job Summary:
The Account Relationship Manager will play a critical role in assisting our sales team in communicating the value we bring to our customers and ensuring that those values are delivered and realized by our customers. This position will develop partnerships through traditional and non-traditional methods to obtain, retain, and grow business. The Account Relationship Manager will be the primary resource for our sellers to assist in working through the complexity of maintaining and growing our sales geographies.

Key Responsibilities:
  • Understand and help sellers meet sales and other goals
  • Fully utilize SSI, Keystone Connect, Seed Sales Tool, DataOnTouch, and other tools to assist customers, providing and interpreting information and making recommendations
  • Ensure objectives and targets of the sellers are met by regular review of plan during Customer Action Plan
  • Meet to identify, evaluate, and respond to key business issues of the sellers; and develop, present, and demonstrate our capabilities to the customer
  • Work with the Marketing team to help create consistent resources for the sales team; assist sellers in customizing and executing strategies
  • Be a point of reference for the YieldPro team and data input, management, and analytics
  • Review and identify scouting reports and opportunities
  • Assist in grower sales reporting and accuracy of sales reporting
  • Aid sellers with follow-up and smaller customer relationship management
  • Communicate with assigned sellers daily on needs, opportunities, and ideas around sales management and preparation
  • Cooperate with decision makers and operational individuals within different businesses (Grain, Agronomy, Energy, and Feed) on all account developments
  • Provide customer service and act as one of the secondary points of contact for customers, including resolving customer issues and complaints
  • Develop work habits that create, build, and support the go-to-market strategy within the organization
  • Understand and support marketing strategy and Keystone Cooperative goals, plus changes in these strategies and goals over time

Requirements:
  • Knowledge of specialty crops such as wine grapes and tree fruit
  • Willingness to learn about crop production business, including basic agronomics
  • Strong written, verbal, and interpersonal communication skills, including the ability to build successful relationships
  • Proficient with MS Office suite and company-specific software
  • Ability to understand and utilize additional technological tools and resources
  • Excellent organizational skills and ability to work well within strict time frames, despite numerous interruptions
  • Strong analytical skills and ability to accurately calculate information
  • Ability to work without supervision and make appropriate decisions

Education and Experience:
Bachelor's degree in agriculture or related field preferred; or a combination of education and/or experience

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