Pump Systems Applications Specialist

2 weeks ago

Dallas, Texas, United States Xylem Full time

Join Our Team as an Applications Engineer

If you are driven by a passion for addressing global water challenges, consider becoming a part of Xylem, Inc., a premier global water technology firm committed to resolving the world's most pressing water issues. We invite talented individuals to join our mission of surpassing customer expectations through innovative and sustainable solutions. At Xylem, you will have the chance to contribute to our cause by participating in our paid Volunteer Program, Xylem Watermark.

POSITION OVERVIEW: The Applications Engineer will play a crucial role in delivering friendly, prompt, and precise support for Vertical Turbine Pump products and orders. This position will collaborate closely with engineering, production, and sales teams to comprehend customer needs and provide exceptional service that meets or exceeds their expectations.

KEY RESPONSIBILITIES: To excel in this role, an individual must effectively perform the following essential duties:

  • Recommend optimal design selections based on customer operational requirements.
  • Choose materials that align with application needs while ensuring cost-effectiveness for both the manufacturing facility and the end user.
  • Conduct research and provide updates on product and system enhancements.
  • Deliver training on selection and quotation processes to external clients.
  • Estimate project costs and negotiate delivery timelines.
  • Prioritize projects based on urgency and potential for success.
  • Collaborate with the purchasing team to obtain pricing for components related to non-stock items.
  • Maintain visibility of opportunities for the field sales team through effective CRM management.
  • Provide timely feedback on customer orders.
  • Review pump quotations against design specifications.
  • Manage contracts for non-project orders.
  • Collect relevant information for creating submissions and executing orders.
  • Achieve annual margin targets and support site revenue goals.
  • Assist in evaluating customer credit requests.
  • Ensure customer satisfaction and retention.

QUALIFICATIONS:

  • A Bachelor's degree in engineering is required.
  • Three to five years of relevant experience in pump sales and service.
  • Strong understanding of pump hydraulics, mechanics, and construction, along with common metallurgical applications. Proficient math and engineering skills are essential.
  • Exceptional interpersonal skills with strong verbal and written communication abilities.

PREFERENCES:

  • Professional Engineering (PE) and/or Pump System Assessment Professional (PSAP) certification is preferred.
  • Experience with Salesforce, MathCAD, and Pump Selection Software is advantageous.
  • Ability to navigate ambiguity, manage multiple projects simultaneously, and review technical documentation.
  • Capability to take a leadership role in team meetings and projects.

At Xylem, we offer a competitive compensation package that includes a comprehensive benefits plan, such as Medical, Dental, and Vision coverage, a 401(k) plan with company contributions, paid time off, parental leave, and tuition reimbursement.

We are committed to fostering diversity and creating an inclusive environment where all employees feel valued and appreciated through our DE&I initiatives and Employee Resource Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action employer, prohibiting discrimination and harassment of any kind.

Join the global Xylem team today, where we are dedicated to developing advanced technology solutions that address the world's water challenges. Our innovations improve the management, treatment, analysis, monitoring, and return of water to the environment across various sectors, including public utilities, industrial applications, and commercial services.

Disclaimer: This job description is intended to convey the general nature of work expected for this position and is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Employees must be able to perform the essential functions of the position satisfactorily, and reasonable accommodations will be made for employees with disabilities as needed.

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