Technical Support Specialist
2 weeks ago
Apex Systems is seeking a skilled Field Service Technician to provide exceptional support for our prominent Technology client. This role is crucial for maintaining and enhancing the operational efficiency of computer systems.
Position Overview:
Role: Field Service Technician I
Location: Dallas, TX
Contract Duration: 3-month contract with potential for permanent placement
Compensation: $19-21 per hour
Key Responsibilities:
- Diagnose, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document and manage upgrades or replacements of hardware and software systems.
- Assist in maintaining user account information, including security rights and system groups.
- Provide training to employees, identifying and resolving product failures, and managing parts replacement as necessary.
- Evaluate and recommend products or services that align with customer needs.
- Entry-level position requiring an associate's degree or equivalent experience, with 2+ years in a related field.
- Familiarity with standard concepts, practices, and procedures in the technology sector.
- Follow established guidelines and instructions to perform job functions effectively.
Qualifications:
- 1-3 years of experience supporting desktops and laptops.
- 1-3+ years of customer service experience.
- Reliable transportation is essential.
- Availability to work weekends and flexible shifts, including evenings.
- Strong interpersonal skills for effective interaction with diverse users.
- Ability to work from heights and lift up to 50 lbs.
- Participation in an on-call rotation after training completion.
- Comfortable working in various physical positions, including bending and kneeling.
- Possession of a smartphone with tethering capabilities (reimbursement available).
- Access to a laptop and basic hand tools.
- Valid driver's license required.
Benefits:
- Compensation for mileage and travel time.
- Flexible work schedule options.
Apex Systems is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate based on any protected characteristic. We welcome qualified applicants with criminal histories in accordance with applicable law.
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