Client Service Representative

3 hours ago

Roseburg, Oregon, United States Umpqua Bank Full time
About the Role

This position involves processing customer account transactions efficiently and accurately. As a Client Service Specialist, you will provide exceptional banking experiences to customers by building relationships and offering suitable products and services.

Key Responsibilities
  • Perform cash handling functions, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
  • Balance cash drawers and teller transactions.
  • Develop knowledge of new and existing products and services.
  • Identify and offer suitable products and services to meet customers' financial needs.
  • Ensure the safekeeping of money in cash drawers and prompt accounting or transfer of funds.
  • Recognize and report fraudulent activity.
  • Follow all relevant SOPs.
  • Perform daily tasks to maintain the integrity of the branch, including balancing ATMs, processing night drops, and monitoring lobby rate sheets and brochures.
  • Support referral goals by identifying and referring basic bank products to the appropriate business partner.
  • Provide an exceptional customer experience.
About You

To be successful in this role, you will need:

  • A High School Diploma or GED.
  • Some experience in customer service is preferred.
  • Bilingual skills are a plus.
  • The ability to work in a fast-paced, cash handling environment.
  • A professional demeanor at all times.
  • Strong organizational and time management skills.
  • The ability to work effectively as part of a team.
  • The ability to pass Client Service Specialist training programs.
  • Strong communication and interpersonal skills.
Workstyle

This role is fully onsite.

Our Benefits

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00 - $20.00, and the pay rate for the selected candidate will be based on a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

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